topic Re: Roaming pass usa not able to use data in Mobile Services

Roaming pass usa not able to use data

Emmalaq — Tue, 08 Aug 2023 01:49:06 GMT

Help,

I have just arrived in usa, I sent the ro usa to 150. I was not covered. So bought the roaming further pass for £15. I log into my ee and I should have access to messages calls and data. The same allowance I have in the UK. The calls and messages work. But my data will not.

What have I missed ?

Re: Roaming pass usa not able to use data

Christopher_G — Tue, 08 Aug 2023 06:40:37 GMT

Hi @Emmalaq

Welcome to the community.

Are you on contract or pay as you go?

Chris

Re: Roaming pass usa not able to use data

Chris_B — Tue, 08 Aug 2023 06:47:22 GMT

@Emmalaq Have you tried just restarting the device?

Re: Roaming pass usa not able to use data

Emmalaq — Tue, 08 Aug 2023 09:15:52 GMT

Hi Chris,

I am a pay monthly contract

Re: Roaming pass usa not able to use data

Emmalaq — Tue, 08 Aug 2023 09:16:46 GMT

Hi Chris,

Yes I have restarted my phone but still no luck?

Re: Roaming pass usa not able to use data

Christopher_G — Tue, 08 Aug 2023 10:37:44 GMT

I know you activated an add-on, but did you activate the roaming feature before you went, @Emmalaq?

Chris

Re: Roaming pass usa not able to use data

Emmalaq — Tue, 08 Aug 2023 11:51:24 GMT

Hi Chris.

Yes I texted roaming to 150, it was not set up for the USA, so I bought the roaming further pass, I then texted roaming to 150 again and it said I was set up for roaming in any country.

Re: Roaming pass usa not able to use data

Christopher_G — Tue, 08 Aug 2023 11:54:41 GMT

That's great, it must be set up then, @Emmalaq

Could you try manually selecting a US network carrier?

Chris

Re: Roaming pass usa not able to use data

Emmalaq — Tue, 08 Aug 2023 12:11:09 GMT

Hi Chris,

Yes I can go into network operators,

It gives me the options of

Version wireless

311490

T mobile.

It would not load t mobile do I connected to Version wireless.

I have note tried 311490 yet.

When I am connected to Version wireless it still comes up with no Internet connection when I try to use Google maps ?

Re: Roaming pass usa not able to use data

Christopher_G — Tue, 08 Aug 2023 12:22:34 GMT

so, on Version, you're connected with a mobile signal, but the data side isn't working, @Emmalaq? Does it allow you to make a call?

What kind of phone are you using?
Chris

Re: Roaming pass usa not able to use data

Emmalaq — Tue, 08 Aug 2023 12:28:31 GMT

Hi Chris that is right I can call and send text messages, but it won't allow me to access my data package.

I have a Samsung galaxy 20 fe

When I log into my ee account in WiFi it tells me i have the roaming further pass with access to messages calls and data.

When I turn off the WiFi and log in it tells me my reminding data package but it has a waiting next to it and says I don't have any data?

Re: Roaming pass usa not able to use data

Emmalaq — Tue, 08 Aug 2023 12:32:26 GMT

Hi Chris,

This is what it says when i am on network not data, then it just has a little clock with waiting next to it. I have 33.9 gb of data left.

You can use your data in the UK and while roaming in the EU as well as Australia, Canada, Mexico, New Zealand and USA). To see which countries you may be able to use your data in click here

Re: Roaming pass usa not able to use data

Christopher_G — Tue, 08 Aug 2023 12:38:20 GMT

OK, thank you, @Emmalaq.

Could you try toggling your data roaming off and then back on again in your phone settings please?

If that doesn't work, you may need to speak to our Mobile Care team so we can check everything from our side.

Chris

Re: Roaming pass usa not able to use data

Emmalaq — Tue, 08 Aug 2023 13:03:29 GMT

Hi Chris,

My dad had also been in touch with ee at home. We think it is sorted now, thank you for your help

Re: Roaming pass usa not able to use data

Christopher_G — Tue, 08 Aug 2023 13:08:25 GMT

Ah that's great to hear, @Emmalaq

Glad you're sorted. 🙂 Enjoy the rest of your trip.

Chris