topic Re: Unable to access BT emails in Mobile Services

Unable to access BT emails

Lyn31 — Sat, 05 Aug 2023 11:58:07 GMT

There are three of us in local area. We have all lost our BT emails. Store told us to get in touch with BT which we did. Told to download BT mail app. That worked but app not nearly as good as we had before. Why this change? BT help line couldn't find my email address though I've had same one for over 15 years. What is going on?

Re: Unable to access BT emails

XRaySpeX — Sat, 05 Aug 2023 13:35:37 GMT

What EE product have you?

Did you give up your BT Broadband?

Re: Unable to access BT emails

Lyn31 — Sun, 06 Aug 2023 08:15:48 GMT

All have different makes of mobile phone and we all have BT broadband.

Re: Unable to access BT emails

XRaySpeX — Sun, 06 Aug 2023 10:25:09 GMT

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

Re: Unable to access BT emails

Lyn31 — Mon, 07 Aug 2023 13:55:34 GMT

I can get emails with the app. Just not as good as I had before when I just went into emails on phone.

Re: Unable to access BT emails

Leanne_T — Mon, 07 Aug 2023 15:20:34 GMT

Hi @Lyn31

I would suggest getting back in touch with BT to get this looked into in more detail.

Leanne.

Re: Unable to access BT emails

Lyn31 — Wed, 09 Aug 2023 10:17:08 GMT

Thank you but I've tried and they sent me back to EE!!

Re: Unable to access BT emails

James_B — Wed, 09 Aug 2023 10:26:10 GMT

Hi @Lyn31,

Sorry, the EE Customer Care Team don't have the correct systems to assist with a BT Product query.

BT Support are best placed to help you with this.

James