topic Re: Roaming in Mobile Services

Roaming

Skendo — Thu, 03 Aug 2023 09:24:16 GMT

I paid for 15 pounds for a month of roaming in Australia and it’s not working. It says it’s in my add one but my phone only works near wifi

Re: Roaming

Katie_B — Thu, 03 Aug 2023 11:06:04 GMT

Hi @Skendo.

Before leaving the UK did you activate roaming by texting ROAMING to 150?

Speak soon,

Katie

Re: Roaming

Skendo — Thu, 03 Aug 2023 11:43:42 GMT

I did, I activated it before I left London…

Sent from my iPhone

Re: Roaming

Katie_B — Thu, 03 Aug 2023 11:51:40 GMT

Thanks for confirming @Skendo.

Are you connected to a local network?

Katie

Re: Roaming

Skendo — Thu, 03 Aug 2023 11:53:43 GMT

Hi, no I’m not. My phone is only working on wifi

Sent from my iPhone

Re: Roaming

Katie_B — Thu, 03 Aug 2023 11:55:06 GMT

What happens if you try to manually connect to a local network @Skendo?

Have you tried switching your device off and on?

Katie

Re: Roaming

Skendo — Thu, 03 Aug 2023 12:15:43 GMT

I don’t know how to manually connect to a local network!
And yeah tried switching on and off…

Sent from my iPhone

Re: Roaming

Katie_B — Thu, 03 Aug 2023 12:27:30 GMT

Hi @Skendo.

You can do this by following these steps on your iPhone;

Settings > Mobile Data > Network Selection.

Katie

Re: Roaming

Skendo — Thu, 03 Aug 2023 12:34:43 GMT

I just tried that. I went into network selection and switched off ‘automatic’ and then just got the spinning wheel of death

Sent from my iPhone

Re: Roaming

Katie_B — Thu, 03 Aug 2023 12:43:58 GMT

Thanks for trying @Skendo.

Are you aware if anyone else is experiencing issues?

Katie

Re: Roaming

Skendo — Thu, 03 Aug 2023 13:14:42 GMT

The website is incredibly clunky and taking forever to load. I’ve looked in my settings and it says I’ve bought an add on roaming package for 15 pounds per month

Sent from my iPhone

Re: Roaming

Katie_B — Thu, 03 Aug 2023 13:26:59 GMT

Hi @Skendo.

Although you have activated roaming and purchased an add-on your phone has not connected to a local network which mean non of these will work.

Could you confirm if you are aware of others experiencing this?

What shows in the top right corner of your phone? for example 'No Service'.

Katie

Re: Roaming

bristolian — Thu, 03 Aug 2023 16:57:35 GMT

@Skendo wrote:
I did, I activated it before I left London…

How did you do so?

If you activated roaming by texting ROAMING to 150, did you receive a response? And did you subsequently receive a welcome text message on arrival in Australia?

These would be good evidence that your roaming facility is active. If, for whatever reason it's not, this could easily explain your symptoms.

Re: Roaming

Skendo — Thu, 03 Aug 2023 22:19:20 GMT

It just says SOS

Sent from my iPhone

Re: Roaming

Skendo — Thu, 03 Aug 2023 22:23:20 GMT

Yes I texted roaming to 150 and received a confirmation text that I’d purchased a roaming add on. No further texts from 150 since I arrived in Oz

Sent from my iPhone

Re: Roaming

bristolian — Thu, 03 Aug 2023 22:30:11 GMT

Texting ROAMING to 150 enables the roaming facility, it doesn't purchase a billing add-on.

If that was the confirmation you received, I suspect you texted ROAMING PASS to 150 - and therefore potentially have not enabled roaming.

If this is true, then you have the billing add-on but without the roaming facility which enables your phone to connect to foreign networks. This would explain your lack of coverage abroad.

Re: Roaming

Skendo — Thu, 03 Aug 2023 22:38:20 GMT

Do you know what I should do next? My phone is useless unless connected to wifi and I can’t call 150 because I’m outside UK with no roaming!

Sent from my iPhone

Re: Roaming

Katie_B — Fri, 04 Aug 2023 06:26:12 GMT

Hi @Skendo.

To activate roaming on your account please either use our live chat service or message our Facebook/Twitter team who have account access and will be able to help get this sorted for you.

Katie