topic Re: I am in the USA with no service and wish to activate roaming. Can you assist? in Mobile Services

I am in the USA with no service and wish to activate roaming. Can you assist?

KevinYoung — Tue, 01 Aug 2023 13:06:21 GMT

I am in the USA and wish to contact someone to set up roaming (I have a roaming pass but no service,). Is there a way to do this remotely via live chat or email? It is difficult to call without service.

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

James_B — Tue, 01 Aug 2023 16:18:24 GMT

Hi @KevinYoung,

Welcome to the EE Community. 🙂

Do you have access to an app based calling service such as Skype?

Alternatively, our Twitter and Facebook teams can access your account to activate your roaming services.

James

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

KevinYoung — Wed, 02 Aug 2023 12:02:29 GMT

In USA with no service after buying roaming package. I have left a message on the Facebook EE website but no reply as yet.

Is there an alternate means of contact , I have WhatsApp if it helps?

Kind regards

xxxxx xxxxx

xxxx xxx xxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

bristolian — Tue, 01 Aug 2023 21:55:09 GMT

You've posted your mobile number on a public internet forum - I would suggest editing that out ASAP unless you want to attract spammers.

The site admins may beat you to it.

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

Katie_B — Wed, 02 Aug 2023 07:31:16 GMT

Hello @KevinYoung.

Welcome to the community.

Did you also activate roaming by texting ROAMING to 150 before leaving the UK?

Purchasing a pack does not automatically activate this.

Katie

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

KevinYoung — Wed, 02 Aug 2023 19:57:56 GMT

Hi can I reply without an automatic reply?

I did not send 150 a message for roaming prior to departure.

Kind regards

Kevin

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

KevinYoung — Wed, 02 Aug 2023 20:03:53 GMT

I have tried contacting EE using Facebook and WhatsApp but with no success.

I cannot call currently from the US so is there absolutely any other way to contact EE e.g using email??

I did not set roaming using the 150 service unfortunately.

Is there an online chat as that may be helpful ?

Kind regards

Kevin

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

Katie_B — Thu, 03 Aug 2023 06:50:50 GMT

Hi @KevinYoung.

Since your post last night have you been able to successfully message our Facebook or Twitter page?

Online chat can be found HERE or by logging in to your My EE account.

Katie

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

KevinYoung — Thu, 03 Aug 2023 13:59:43 GMT

Hi Katie

I cannot find any link to online chat on the EE link you sent (or on the
app). Could you possibly tell me which icons to press please?

I have left a message on the Facebook page but no one has replied yet ☹️

Kind regards

Kevin

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

Katie_B — Thu, 03 Aug 2023 14:33:06 GMT

Hi @KevinYoung.

Does the 'Start conversation' icon appear on this page HERE for you?

Katie

Re: I am in the USA with no service and wish to activate roaming. Can you assist?

XRaySpeX — Thu, 03 Aug 2023 21:02:50 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.