topic UNBAR in Mobile Services

UNBAR

Julie231022 — Wed, 02 Aug 2023 11:17:03 GMT

Whenever I enter a competition it looks as though the text has been sent them I receive a text from EE saying unable to use service, you have a 3rd party bar, to remove text unbar to 150, so I do this and it comes back saying I dont have a bar on my account, I have also spoken to them and they have advised the same, so why do I always receive this text after sending a text for a competition? My bill shows a payment of 26p but surely it would be the £2 entry fee, I am confused, help!!

Re: UNBAR

Leanne_T — Wed, 02 Aug 2023 13:13:13 GMT

Hi @Julie231022

Thanks for coming here.

Do you have a spend cap on your account?

For details on checking this and increasing the limit, please see our How Do I Set Up and Manage Spend Cap? Help page.

Leanne.

Re: UNBAR

Julie231022 — Wed, 02 Aug 2023 14:07:56 GMT

Hi Leanne,
Yes I do have a spend cap on my account. But it makes no difference, I increased it to see if that would work and same thing happens.

Re: UNBAR

Leanne_T — Wed, 02 Aug 2023 14:10:28 GMT

Thanks for trying @Julie231022

In this case, please get back in touch with our mobile care team on 150 to get this looked into further.

Leanne.