topic Re: No outgoing calls in Mobile Services

No outgoing calls

Suze27 — Tue, 01 Aug 2023 07:53:56 GMT

Morning

My phone (samsung Galaxy S22) has decided on 2 occasions within a week to not let me make outgoing calls.

I am a bit worried because my husband is due to be in hospital for around 3 to 4 weeks soon and I will be traveling for a couple of hours along the motorway myself early morning and evening. I need my phone to be relied on in an emergency. It takes around 5 minutes to reboot then it is ok again.

I am on a monthly contract and live in Scotland.

Thanks for any help. Desperate to sort this out asap.

Re: No outgoing calls

Leanne_T — Tue, 01 Aug 2023 10:27:32 GMT

Hi @Suze27

Thanks for coming to the community.

Do you get an error message when the call wont connect?

Is this happening in more than one area?

Leanne.

Re: No outgoing calls

Suze27 — Tue, 01 Aug 2023 17:23:53 GMT

Thanks for your reply.

The calls just don't connect, no ringtone or noise just don't dial.

The area used has been 2 completely different areas - Glasgow and Dumfries. When I think back, it has happened before a few weeks back.

Hope you can help as I need my phone to be reliable.

Re: No outgoing calls

James_B — Wed, 02 Aug 2023 07:27:40 GMT

Hi @Suze27,

What is displayed in your phone's status bar when the calls fail?

Does it show a network connection?

James

Re: No outgoing calls

Suze27 — Wed, 02 Aug 2023 07:32:21 GMT

Yes. When I dial the number/name shows on screen as I dial like normal but just goes back to screen before with number again as if I havent dialled at all.

Thanks

Re: No outgoing calls

James_B — Wed, 02 Aug 2023 07:37:56 GMT

Hi @Suze27,

When this happens, does the signal indicator at the top right of your phone show it is connected to EE?

James

Re: No outgoing calls

Suze27 — Wed, 02 Aug 2023 07:44:42 GMT

I didnt notice sorry. I think it did as the first time it happened I thought that it was the number I was dialling that had problems. Several hours later and many attempts laater I decided to try someone else and realised it wouldnt dial. I would have noticed if I didnt have a signal. I switched phone off then on and it worked again.

Thanks for your help.

Re: No outgoing calls

James_B — Wed, 02 Aug 2023 07:46:37 GMT

No problem @Suze27

If it happens again please check the signal indicator. You can report network issues at EE Coverage & Network Status Checker | Check your signal.

Hope this helps.

James

Re: No outgoing calls

Suze27 — Wed, 02 Aug 2023 07:57:29 GMT

My husband is on EE too. Same handset and his was fine so wouldnt be the network.

Re: No outgoing calls

James_B — Wed, 02 Aug 2023 08:04:48 GMT

Hi @Suze27,

Were you both trying to make a call from the same location at the same time?

If a restart fixed the issue, you may have received a network update that required a restart to install.

If it happens again, don't hesitate to get in touch with Technical Support.

James

Re: No outgoing calls

Suze27 — Wed, 02 Aug 2023 08:13:17 GMT

Yes both in same location. He made calls no prob. Second time it happened I actually used his phone to make an urgent call while mine rebooted.

He didnt receive network update.

Thanks

Re: No outgoing calls

James_B — Wed, 02 Aug 2023 08:25:49 GMT

Our Technical Support Team will be happy to take a look at this for you @Suze27 🙂

James