topic Re: Re: receiving text messages abroad in Mobile Services

Re: receiving text messages abroad

Malory — Tue, 01 Aug 2023 13:46:37 GMT

Hello I am in Colombia I bought data but i am still cannot receive message from abroad

James_B — Tue, 01 Aug 2023 14:03:06 GMT

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Is it an SMS message you need to receive?

James

Malory — Tue, 01 Aug 2023 14:05:42 GMT

Monthly

Malory — Tue, 01 Aug 2023 14:05:44 GMT

Monthly

Malory — Tue, 01 Aug 2023 14:06:08 GMT

Yes SMS

James_B — Tue, 01 Aug 2023 14:09:04 GMT

Did you activate roaming before you travelled by texting ROAMING to 150?

Do you have a zero spend cap on your account as this would stop you from receiving chargeable texts when roaming?

James

Malory — Tue, 01 Aug 2023 14:10:27 GMT

How can i change it i need to receive message

James_B — Tue, 01 Aug 2023 14:17:16 GMT

You can amend your spend cap in the My EE app, just select Plans and subscriptions > Settings > Spend cap.

If roaming isn't active on your account, please get in touch with Customer Care to activate it.

Thanks

James