topic Re: Notice Period to Cancel Roam Abroad in Mobile Services

Notice Period to Cancel Roam Abroad

Bozo_ — Tue, 01 Aug 2023 14:23:09 GMT

Does anyone know what the notice period is to cancel the Roam Abroad pass? And in particular where it's stated? As there's no mention here - https://ee.co.uk/help/help-new/terms-and-conditions/additional-services/roam-further-pass

Thanks

Re: Notice Period to Cancel Roam Abroad

XRaySpeX — Tue, 01 Aug 2023 16:18:45 GMT

Essentially it's the rest of your billing month. You pay for it by the billing period.

Re: Notice Period to Cancel Roam Abroad

Bozo_ — Wed, 02 Aug 2023 17:09:03 GMT

Is there anywhere this is stated, as this doesn't seem to tie up with what's on my account.

Re: Notice Period to Cancel Roam Abroad

Leanne_T — Wed, 02 Aug 2023 17:16:03 GMT

Hi @Bozo_

If you cancel during your monthly billing period you’ll be charged for the full month, not just for the days you had the pass.

Please see our How do I get the Roam Abroad Pass?, Help page for full details 🙂

Leanne.

Re: Notice Period to Cancel Roam Abroad

Bozo_ — Wed, 02 Aug 2023 17:45:51 GMT

If that's the case, then why doesn't the add on remain active to the end of billing period?

Re: Notice Period to Cancel Roam Abroad

Leanne_T — Wed, 02 Aug 2023 17:46:58 GMT

Have you requested to cancel the roam abroad pass? @Bozo_

Leanne.

Re: Notice Period to Cancel Roam Abroad

XRaySpeX — Wed, 02 Aug 2023 17:51:55 GMT

It does! It stays active until you cancel it. Until then you pay for it per whole billing period.

Or maybe your Q is when you cancel it mid-billing period thereby paying for the whole billing period, is the Pass still active for covering roaming until the end of the billing period?

Re: Notice Period to Cancel Roam Abroad

Bozo_ — Wed, 02 Aug 2023 18:02:30 GMT

Yes I have, and it now it states in my account that it will expire on August 5th, yet my billing period is 24th July to 23rd August.

So why does it expire before the end of my billing period if I'm paying for it until then. Even more strange, why does it expire on the 5th August when I put the through the cancellation on 29th July. I would've expected it either to be removed within a day of the request, or if I'm paying up to the end of the billing period, removed on the 23rd August.

Re: Notice Period to Cancel Roam Abroad

Katie_B — Thu, 03 Aug 2023 06:52:25 GMT

Hello @Bozo_.

What date did you activate this?

The add-on is a 30 day rolling add-on.

Katie

Re: Notice Period to Cancel Roam Abroad

XRaySpeX — Thu, 03 Aug 2023 07:07:10 GMT

No, it isn't! It's an "End of Billing Period" rolling add-on.

Re: Notice Period to Cancel Roam Abroad

Katie_B — Thu, 03 Aug 2023 07:20:03 GMT

I've got this wrong when looking into add-ons @XRaySpeX.

Thanks for correcting.

Katie

Re: Notice Period to Cancel Roam Abroad

XRaySpeX — Thu, 03 Aug 2023 08:31:35 GMT

The OP has astutely raised an interesting point about this Pass as to whether it stays in effect & active up to the end of the billing period after you send the STOP command, as you are paying for it up to the end of the billing period.

Whenever I've discussed this Pass I've only ever considered the payment of it per billing period, never its action over the billing period. This is cuz I've never thought about it & the EE documentation does not cover that.

An analogy may be drawn with another STOP command, the PAYG STOP PACK command. This does not stop the existing Pack stone dead but merely stops the pack from renewing when its time has expired. Similarly the STOP ROAMING PASS should not stop the benefit of the Pass there & then but only stop it renewing at the end of the billing period.

Re: Notice Period to Cancel Roam Abroad

Bozo_ — Fri, 25 Aug 2023 17:23:11 GMT

Just to follow up on this, it does look like this is a 30 day rolling add-on, which is the reason it ended on the on the 5th August, as that is exactly 30 days from when I added it.

Also, on last months bill, I was billed for a part month, and then billed the full charge in advance for the following month. However, on this months bill I've now been refunded for the days after 5th August.