topic Lon calls or texts abroad in Majorca in Mobile Services

Lon calls or texts abroad in Majorca

Bgillham — Mon, 31 Jul 2023 08:14:05 GMT

I’m currently in Majorca. I have a roaming pass active. I have roaming active on my phone. I cant make calls or texts.

I cant call or text EE for help because it won’t allow.

can someone advise how to contact them or what I can do

Leanne_T — Mon, 31 Jul 2023 09:26:11 GMT

Thanks for coming back to the community.

Did you text ROAMING to 150 before travelling?

Can you manually search for a network in your phone settings, does your phone show any available?

Leanne.

Bgillham — Mon, 31 Jul 2023 11:42:48 GMT

Hi Leanne,

I didn’t text roaming before I left because I have done it previously.

I can search for networks, am connected to a network and can use data no problem.

I can receive calls but not make calls or send texts.

thank you

Leanne_T — Mon, 31 Jul 2023 12:18:34 GMT

Can you try and connect to a different network, does this work calls and texts?

Can you use data when not connected to WiFi?

Leanne.

Bgillham — Mon, 31 Jul 2023 13:03:22 GMT

hi Leanne,

I have tried to connect to a different network and it’s still the same.

yes, I can use data without wifi.

becky

Leanne_T — Mon, 31 Jul 2023 13:19:21 GMT

This would need to be looked into for you, please call us from any other phone on +44 7953966250 and the team will be happy to help.

Leanne.

Aaaaaaaaa8 — Fri, 10 Apr 2026 08:36:08 GMT

Im in exactly same situation.

Rach_H — Fri, 10 Apr 2026 10:52:20 GMT

Welcome to the Community!

Are you able to call our team on +44 7953966250 on another phone, as @Leanne_T has suggested above?

Rach