topic Re: Cant use canada roaming in Mobile Services

Cant use canada roaming

njcoxon — Sun, 30 Jul 2023 13:39:28 GMT

Purchased roam further subscription for Canada but insists I must purchase additional package from Telus in Canada. Makes no sense

Re: Cant use canada roaming

Katie_B — Sun, 30 Jul 2023 13:56:39 GMT

Hello @njcoxon.

Have you tried manually connecting to another available network?

Katie

Re: Cant use canada roaming

njcoxon — Sun, 30 Jul 2023 16:26:48 GMT

Tried that but didn't work. My # is xxxxxxxxxxx. Can you pls confirm.nothing is untoward on my account.

Ironically, I can't call the help desk for help without incurring big charges! Any help appreciated

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Cant use canada roaming

XRaySpeX — Sun, 30 Jul 2023 15:07:08 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Cant use canada roaming

garetc — Sun, 30 Jul 2023 15:42:30 GMT

You should remove your phone number from this post, it's public and everyone can see it.

Re: Cant use canada roaming

njcoxon — Sun, 30 Jul 2023 16:00:11 GMT

Do you know how to delete a post? This is a nightmare

Re: Cant use canada roaming

XRaySpeX — Sun, 30 Jul 2023 16:11:59 GMT

Press the option button ('v' in 'O') on R of it & see if Delete is still there if it is not too late, but a Mod will come along & remove your mobile #.

Re: Cant use canada roaming

Leanne_T — Thu, 03 Aug 2023 11:10:16 GMT

Hi @njcoxon

The number has been fully removed from the moderators.

Leanne 🙂