topic Re: Switzerland roaming in Mobile Services

Switzerland roaming

Cras2h — Sat, 29 Jul 2023 07:30:12 GMT

Good morning everyone,

I need some help as I can’t use my sim card in Switzerland.

I have 4 g activated but no internet connection,and I can’t send or make any calls as they are barred. I’m not able to to send any messages as I wanted to buy £2.50 to activate it to use it for internet.None of them are working despite of having £15 credit. I am new to EE but never been explained anything,just been told that it’s all activated for EU and Switzerland.

Can anyone would be able to help asap.

Thank you

Re: Switzerland roaming

bristolian — Sat, 29 Jul 2023 07:41:34 GMT

Using a phone abroad is called roaming, what matters is to have roaming enabled. Your post sounds like you're on PAYG, in which case roaming is auto-enabled after your phone is used in the UK first.

If roaming is enabled, then changing the local network you're connected to, often resolves connectivity issues.

Re: Switzerland roaming

Cras2h — Sat, 29 Jul 2023 07:59:27 GMT

The simcard had not been used in UK.

Never been explained that I need to activate before going out of UK.

Anything that can be done?

Re: Switzerland roaming

Northerner — Sat, 29 Jul 2023 09:28:23 GMT

Hi @Cras2h

Nothing can be done. EE is a UK network hence activation needs to be in the UK. Roaming is a benefit.

Once you are back in the UK you can activate the SIM.

Thanks