topic Re: Pnone won't allow texts to be sent or receive and emergency call only any ideas in Mobile Services

Pnone won't allow texts to be sent or receive and emergency call only any ideas

Alan13631 — Sat, 29 Jul 2023 11:22:47 GMT

Last 3 days unable text or receive and emgency calls only Any ideas what wrong

Re: Pnone won't allow texts to be sent or receive and emergency call only any ideas

Katie_B — Sat, 29 Jul 2023 11:55:21 GMT

Hello @Alan13631.

Welcome to the community.

Are you in the UK at the moment?

Is your SIM pay as you go or pay monthly?

Speak soon,

Katie

Re: Pnone won't allow texts to be sent or receive and emergency call only any ideas

Alan13631 — Sat, 29 Jul 2023 12:12:47 GMT

Hi katie

Yes in UK and pay as you go

Thks alan

Re: Pnone won't allow texts to be sent or receive and emergency call only any ideas

Katie_B — Sat, 29 Jul 2023 12:46:33 GMT

Thanks for confirming @Alan13631.

When was the last time you used your SIM?

Does this happen in multiple locations?

Katie

Re: Pnone won't allow texts to be sent or receive and emergency call only any ideas

Alan13631 — Sat, 29 Jul 2023 14:00:13 GMT

Used OK on Tuesday then this started all time with plusnet no probs since
gone ee probs

Alan

Re: Pnone won't allow texts to be sent or receive and emergency call only any ideas

XRaySpeX — Sat, 29 Jul 2023 16:48:25 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Pnone won't allow texts to be sent or receive and emergency call only any ideas

Alan13631 — Sat, 29 Jul 2023 17:26:13 GMT

Made calls and chargeable actions all time only seems to be last week gone
like this after transfer from plusnet

Re: Pnone won't allow texts to be sent or receive and emergency call only any ideas

Katie_B — Sun, 30 Jul 2023 06:24:21 GMT

Thanks for getting back to us @Alan13631.

I would recommend giving us a call so our mobile care team can look into your account further.

The team may need to do a Network Refresh or send this to another department.

Please be sure to keep us updated.

Katie