topic Re: Can’t roam in the Netherlands in Mobile Services

Can’t roam in the Netherlands

gwilson89 — Fri, 28 Jul 2023 15:31:32 GMT

I can’t roam and can’t even text 150 to work out what’s going on. My plan seems to include roaming. Have already tried rebooting my phone. Help please?

Re: Can’t roam in the Netherlands

Katie_B — Fri, 28 Jul 2023 16:00:13 GMT

Hi @gwilson89.

Welcome to the community.

Before leaving the UK did you activate roaming by either giving us a call or texting ROAMING to 150?

Are you connected to a local network?

Katie

Re: Can’t roam in the Netherlands

gwilson89 — Fri, 28 Jul 2023 16:19:53 GMT

No I didn’t call or text before I left.

I can log in to WiFi, just can’t get any phone signal/4G/5G

Sent from my iPhone

Re: Can’t roam in the Netherlands

Katie_B — Fri, 28 Jul 2023 16:21:35 GMT

Thanks for confirming @gwilson89.

Roaming will need to be activated on your EE account.

Please speak with our customer care team HERE who can help get this activated for you.

Katie

Re: Can’t roam in the Netherlands

bristolian — Fri, 28 Jul 2023 23:44:54 GMT

The billing package you have is immaterial, if you don't have the roaming facility enabled - it is this which allows access to foreign networks.

If you didn't do this before leaving the UK, your only recourse now is to do so via CS.