topic Re: Access to call records in Mobile Services

Access to call records

Nothing2023 — Fri, 28 Jul 2023 11:26:20 GMT

Hello, I need to access my incoming call records. Does anyone know how long far back I can request the incoming call records please? Also how do I request, could you please help me? Also would it still be available if I changed handsets but not changed the phone number?

Re: Access to call records

XRaySpeX — Fri, 28 Jul 2023 11:38:25 GMT

@Nothing2023 : EE has no record of your incoming calls unless you were charged for them. In which case they appeared in your bills. Otherwise you are left with your own phones' call logs.

Re: Access to call records

Jeff_beefyballs — Sat, 13 Apr 2024 07:44:16 GMT

That's weird, because on the 'request or change information we have' they do keep that information, just need a solicitor for it. So they're lying.

Re: Access to call records

bristolian — Sat, 13 Apr 2024 08:59:22 GMT

@Jeff_beefyballs wrote:

So they're lying.

You've added to a 9month old thread started by another user, and thus am unsure which part of the query you're unhappy with.

Incoming call records are available for law-enforcement purposes but not otherwise disclosed.