topic Re: I can't send text messages and do calls on my phone. in Mobile Services

I can't send text messages and do calls on my phone.

they4sieq — Fri, 28 Jul 2023 09:35:56 GMT

I was bought EE PAYG Sim Card in UK. When I land at Poland, I can't send messages on my phone. When I switched my sim card to Huawei Y5 2018 it doesn't work nothing, LTE, Text messages and calls. I switched this EE sim card to previous phone to check this and the same. I have announcement when i do call "Your calls are not cofigured" or something like that.

Re: I can't send text messages and do calls on my phone.

Chris_B — Fri, 28 Jul 2023 09:43:40 GMT

@they4sieq Did you activate and use that sim in the UK first? If you didn’t it’ll not work abroad. Also to use a PAYG sim in the EU you need to purchase a roaming add on you can not use any pack allowance until you do.

Re: I can't send text messages and do calls on my phone.

they4sieq — Fri, 28 Jul 2023 10:07:36 GMT

Yes, I activated it and used it in UK before i leave the country i bought 10£ Subscription Pack/
How can I purchase this roaming add on?

Re: I can't send text messages and do calls on my phone.

Leanne_T — Fri, 28 Jul 2023 11:03:17 GMT

Hi @they4sieq

Did you make a call or send a text on the EE network before travelling?

Do you have any signal showing?

Leanne.

Re: I can't send text messages and do calls on my phone.

they4sieq — Fri, 28 Jul 2023 11:05:12 GMT

I did make a call but not send txt.
Yeah i have signal in Orange

Re: I can't send text messages and do calls on my phone.

XRaySpeX — Fri, 28 Jul 2023 11:15:54 GMT

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

Re: I can't send text messages and do calls on my phone.

they4sieq — Fri, 28 Jul 2023 11:29:20 GMT

I did receive a msg with charges and i didnt buy "roam like home" addons

Re: I can't send text messages and do calls on my phone.

Leanne_T — Fri, 28 Jul 2023 11:46:42 GMT

Hi @they4sieq

To activate the roam like home option, please see the below information;

£2.50 for 24 hours - to activate this add-on text ROAMEU1D to 150.
£10 for seven days - to activate this add-on text ROAMEU7D to 150.

Our Pay As You Go charges for roaming in the EU, Help page has full details 🙂

Leanne.

Re: I can't send text messages and do calls on my phone.

XRaySpeX — Fri, 28 Jul 2023 11:47:47 GMT

Then obviously you can't use your pack in the EU & so you will need credit to make calls & texts. Have you sufficient?

Re: I can't send text messages and do calls on my phone.

they4sieq — Fri, 28 Jul 2023 11:50:24 GMT

I will buy it soon maybe.

Re: I can't send text messages and do calls on my phone.

they4sieq — Fri, 28 Jul 2023 11:52:07 GMT

I have full 10 pound pack (8gb, 500 minutes, and unlimited texts) and 2 pound on credit.

Re: I can't send text messages and do calls on my phone.

Leanne_T — Fri, 28 Jul 2023 12:13:49 GMT

You would need enough credit on your account to purchase the add-on @they4sieq

Leanne.

Re: I can't send text messages and do calls on my phone.

XRaySpeX — Fri, 28 Jul 2023 12:42:26 GMT

You pack is useless there w/out buying a "Roam like Home" add-on.