topic Re: My phone is not working and I’m abroad so what should I do? in Mobile Services

My phone is not working and I’m abroad so what should I do?

Hanna25 — Thu, 27 Jul 2023 15:24:35 GMT

Re: My phone is not working and I’m abroad so what should I do?

Katie_B — Thu, 27 Jul 2023 15:30:10 GMT

Hello @Hanna25.

Welcome to the community.

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Katie

Re: My phone is not working and I’m abroad so what should I do?

Hanna25 — Thu, 27 Jul 2023 15:40:02 GMT

Re: My phone is not working and I’m abroad so what should I do?

XRaySpeX — Thu, 27 Jul 2023 15:50:59 GMT

@Hanna25 wrote:

Hello Katie, yes I called EE before I left Uk to let them know and I was using r

Re: My phone is not working and I’m abroad so what should I do?

Katie_B — Thu, 27 Jul 2023 16:00:53 GMT

Thanks for confirming @Hanna25.

Where abouts are you currently?

Katie

Re: My phone is not working and I’m abroad so what should I do?

Hanna25 — Thu, 27 Jul 2023 17:05:25 GMT

Thank you Katie, for your reply. I am in Paris at the moment and my phone was working perfectly when I came to Paris but yesterday and today my phone was not working at all and I haven’t even got any network. Also before I left the uk I informed EE that I was going to Paris and they said that they will charge me extra payment so why is my phone not working. Thank you.

Re: My phone is not working and I’m abroad so what should I do?

XRaySpeX — Thu, 27 Jul 2023 18:14:02 GMT

@Hanna25 : Please would you Reply to this thread rather than starting a new 1 each time?

Re: My phone is not working and I’m abroad so what should I do?

XRaySpeX — Thu, 27 Jul 2023 17:35:14 GMT

Are you on contract or PAYG?

Re: My phone is not working and I’m abroad so what should I do?

Hanna25 — Thu, 27 Jul 2023 18:13:09 GMT

Yes I am on contract and I am urgently need help as I can’t use my phone I can’t even call EE because I haven’t got any network.

Re: My phone is not working and I’m abroad so what should I do?

Leanne_T — Fri, 28 Jul 2023 06:40:19 GMT

Hi @Hanna25

Do you have signal showing?

What happens if you try and make a call?

Have you manually searched for other networks in your phone settings and tried connecting?

Leanne.

Re: My phone is not working and I’m abroad so what should I do?

Hanna25 — Fri, 28 Jul 2023 07:24:33 GMT

No I haven’t got any signals and I can’t make any calls because I haven’t got any signals if I can make a call I wouldn’t come here I would call EE

Re: My phone is not working and I’m abroad so what should I do?

Leanne_T — Fri, 28 Jul 2023 07:26:13 GMT

What happens when you manually search for a network? @Hanna25

Leanne.

Re: My phone is not working and I’m abroad so what should I do?

Hanna25 — Fri, 28 Jul 2023 07:52:10 GMT

I don’t know how to search a network manually

Re: My phone is not working and I’m abroad so what should I do?

Leanne_T — Fri, 28 Jul 2023 08:10:15 GMT

What phone are you using? @Hanna25

I will certainly guide you to the settings 🙂

Leanne.

Re: My phone is not working and I’m abroad so what should I do?

Hanna25 — Fri, 28 Jul 2023 08:38:00 GMT

I’m using IPhone 10s Max

Re: My phone is not working and I’m abroad so what should I do?

Leanne_T — Fri, 28 Jul 2023 08:42:56 GMT

Thanks @Hanna25

Please go into Settings > Mobile Data > Network Selection > Turn off Automatic, and manually search, do any networks show available?

If so, please try and connect, does this work?

Leanne.

Re: My phone is not working and I’m abroad so what should I do?

Hanna25 — Fri, 28 Jul 2023 09:04:07 GMT

I followed your instructions and there was a few networks like orange f network I tried to connect all one at a time it couldn’t work. Please can you send me ee urgent email address so that I will send an email because this is a big problem and now I’m using Wi-Fi internet but I want to go out and I haven’t got any mobile data or any signal on my phone so please send me ee urgent contact email or form.

Re: My phone is not working and I’m abroad so what should I do?

Leanne_T — Fri, 28 Jul 2023 09:06:23 GMT

Hi @Hanna25

Sorry we have no email address for you to contact us, to get this looked into please get in touch from any other phone or calling app on +44 7953966250.

Leanne.

Re: My phone is not working and I’m abroad so what should I do?

Hanna25 — Fri, 28 Jul 2023 09:20:46 GMT

Can I call this phone number via WhatsApp?

Re: My phone is not working and I’m abroad so what should I do?

Leanne_T — Fri, 28 Jul 2023 09:22:44 GMT

Hi @Hanna25

If you save the number and then try and call to see if this will connect for you, if not please use another phone to call us.

Leanne.