topic Re: Two different phone Sims on same account gone down in 24 hours in Mobile Services

Two different phone Sims on same account gone down in 24 hours

Shap81 — Tue, 25 Jul 2023 07:41:35 GMT

I have 3 lines on the same account for my son's and my phone. Yesterday my son's SIM went down, no network provider message and couldn't make calls. Re said no issues must be the sim card and sent a replacement SIM. Less than 10 hours later the same issue with my handset, no network provider. It's too much of a coincidence to be a SIM fault, has anyone else had this issue?

Re: Two different phone Sims on same account gone down in 24 hours

Leanne_T — Tue, 25 Jul 2023 10:19:23 GMT

Hi @Shap81

I am sorry to hear this.

I would suggest getting back in touch with our mobile care team, they can check the account and make sure the SIM card was sent for the correct number for your son. If they have sent one for your number this may have stopped your working SIM card.

The team will be able to see what has happened and why you now have the same message to help get this sorted.

Leanne.

Re: Two different phone Sims on same account gone down in 24 hours

Shap81 — Thu, 27 Jul 2023 06:51:09 GMT

Thank you for your reply, yes this is what happened unfortunately, they deactivated the wrong SIM card the all resolved now. 😊

Re: Two different phone Sims on same account gone down in 24 hours

Leanne_T — Thu, 27 Jul 2023 07:06:48 GMT

Thanks for coming back and letting me know @Shap81

Glad to hear this is now sorted for you.

Leanne.