topic Re: Not able to hear caller's using EE in Mobile Services

Not able to hear caller's using EE

PAW15 — Tue, 25 Jul 2023 16:53:32 GMT

When I call and receive calls on EE I am unable to hear them however I can hear them on o2 and WhatsApp.

Northerner — Tue, 25 Jul 2023 16:57:49 GMT

Are you using WiFi calling or EE mobile network.

Are you on PAYG or pay monthly contract?

Thanks

PAW15 — Wed, 26 Jul 2023 07:57:46 GMT

Thank for reply

I'm on monthly contract and using EE network. It works fine on o2 just issues with EE.

Thanks

Leanne_T — Wed, 26 Jul 2023 10:03:04 GMT

Does this happen on all incoming and outgoing calls, or is one number that you are unable to hear?

Does this happen in multiple areas?

Leanne.

PAW15 — Wed, 26 Jul 2023 16:48:00 GMT

Hi leanne

Happens in random places to a number of different calls both in and out

Kind regards

Paul

James_B — Wed, 26 Jul 2023 17:16:38 GMT

Does the coverage checker report good signal in the areas where you're having issues?

James

bristolian — Wed, 26 Jul 2023 17:20:54 GMT

Is this a complete lack of any incoming audio? Or does it come & go?