topic Re: Re: Two different phone Sims on same account gone down in 24 hours in Mobile Services

Re: Two different phone Sims on same account gone down in 24 hours

steve362 — Tue, 25 Jul 2023 12:36:01 GMT

i have the same issue, im in spain and this happened to me, i cant contact anyone - can u help?

Leanne_T — Tue, 25 Jul 2023 12:38:58 GMT

Have you had signal since you arrived in Spain?

Have you made any account changes prior to this message showing on your SIM?

Leanne 🙂

steve362 — Tue, 25 Jul 2023 13:34:07 GMT

Hey Leanne,

It was working fine until yesterday evening, we have been here about a week.

I didn't change any settings

Steve

steve362 — Tue, 25 Jul 2023 13:36:47 GMT

It now says I don't have a SIM card.

Leanne_T — Tue, 25 Jul 2023 14:41:56 GMT

Are you able to try the SIM card in another phone to see if the same message shows?

Leanne.

steve362 — Tue, 25 Jul 2023 15:47:44 GMT

Unfortunately, no I can't.

As we speak the phone says that there is no SIM card at all.

We are here for another week, is it possible to have a replacement sent?

Katie_B — Tue, 25 Jul 2023 16:13:28 GMT

Replacement SIMs can't be sent abroad.

I would recommend speaking with our live chat team to see if they can check your account for the route of the issue.

Katie