topic ban on dialing a Polish number in Mobile Services

ban on dialing a Polish number

iwona5 — Mon, 24 Jul 2023 08:59:53 GMT

Hi, @Leanne_T
Can someone help me unlock the number, I can not make connections to Poland.
English numbers work without problem

Thanks

Re: ban on dialing a Polish number

Alex_M — Mon, 24 Jul 2023 09:03:21 GMT

Hi @iwona5

Do you have a PAYG sim or Pay Monthly sim?

If PAYG, do you have enough credit to make the call? International calls are not covered in your pack allowances.

If Pay Monthly - do you have a spend cap active on your plan? Text SPEND CAP to 150 to find out.
If so, you can text REMOVE SPEND CAP to remove it, or PAUSE SPEND CAP to pause it until your next allowance refresh.

Thanks,
Alex

Re: ban on dialing a Polish number

iwona5 — Mon, 24 Jul 2023 09:04:05 GMT

But when I in UK still I Need this SPEND CAP?

Re: ban on dialing a Polish number

Alex_M — Mon, 24 Jul 2023 09:06:44 GMT

Are you in the UK right now?

If you have a spend cap, then you won't be able to dial international numbers as they are not included in your standard plan, so it would incur an extra cost.

Thanks,
Alex

Re: ban on dialing a Polish number

iwona5 — Mon, 24 Jul 2023 09:10:11 GMT

Yes I'm in UK

Spend cap

Your £0.00 Spend Cap is active.

Change Spend Cap

Re: ban on dialing a Polish number

Alex_M — Mon, 24 Jul 2023 09:16:04 GMT

That is why then. You cannot call international because your spend cap is turned on. Spend cap stops you making any calls outside of your allowances. Removing the spend cap will allow you to call poland.

It might be cheaper for you to buy the international addon, for £13/month. This will give you access to 500 minutes to call 50 countries form the UK, including Poland. To buy it, text 500INTL1 to 150. It is monthly recurring, so you will need to cancel it when you no longer need it.

Re: ban on dialing a Polish number

iwona5 — Mon, 24 Jul 2023 09:18:35 GMT

Ok amazing, thank you so much 😋