topic Re: Australia and NZ services in Mobile Services

Australia and NZ services

Mobileboy — Mon, 24 Jul 2023 00:14:22 GMT

Just landed in Australia but phone not connected to any mobile services. Have Australia and NZ as part of my contract.
Struggling as travelling and can’t use the app for web chat as it’s down. Only WiFi connection via cafes.
Can you please fix this asap for both Aus and NZ?

Re: Australia and NZ services

XRaySpeX — Mon, 24 Jul 2023 01:08:19 GMT

@Mobileboy : How is Australia and NZ part of your contract?

Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Australia and NZ services

Mobileboy — Mon, 24 Jul 2023 03:04:11 GMT

I’ve got roaming activated for Europe so assumed that it was also active for Aus and NZ given it’s part of the same add-on.
Previously tried reboot - didn’t work

Will try contacting CS when on decent WiFi. Is it 24 hour? Or do I need to fit to uk time zone?

Re: Australia and NZ services

XRaySpeX — Mon, 24 Jul 2023 04:23:32 GMT

Do you mean you have the Roam Abroad Pass as an Inclusive Extra?

Having a roaming billing add-on like that doesn't of itself activate roaming on your a/c.

CS is open from about 8AM to 8:30PM UK time.