topic Re: I am abroad and cannot roam in Mobile Services

I am abroad and cannot roam

Jmuortat — Fri, 21 Jul 2023 20:31:02 GMT

Hello. My phone seems to not dial out or receive calls

Re: I am abroad and cannot roam

Jmuortat — Fri, 21 Jul 2023 21:30:30 GMT

Hello. My number os xxxxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: I am abroad and cannot roam

Jmuortat — Fri, 21 Jul 2023 20:39:06 GMT

Re: I am abroad and cannot roam

Alex_M — Fri, 21 Jul 2023 20:40:50 GMT

Hi @Jmuortat 👋

Welcome to the EE Community.

Alex

Re: I am abroad and cannot roam

Alex_M — Fri, 21 Jul 2023 20:46:38 GMT

Hi @Jmuortat

Are you on PAYG or Pay Monthly?

If you are on pay monthly then you should have text ROAMING to 150 before you left - did you? If not then you need to call +447953 966 150 from any phone or Skype and ask customer services to enable it for you.

You also need to make sure that roaming is switched on in your phone settings.

If you have done all of the above and still cannot call or receive calls, try rebooting your phone and tell us if it shows any signal bars or carrier name.

Thanks,
Alex

Re: I am abroad and cannot roam

XRaySpeX — Fri, 21 Jul 2023 20:48:41 GMT

@Jmuortat : URGENT: Edit out your phone no. before the Mods do. You wanna be spammed? Anyway it's peculiar to have your mobile no. as a Premium landline no!