topic Re: Re: No service when abroad in Mobile Services

Re: No service when abroad

DeBric — Fri, 21 Jul 2023 05:12:43 GMT

Hi i have same problem in Latvia , cant make calls and use network here

Re: Re: No service when abroad

Leanne_T — Fri, 21 Jul 2023 06:23:26 GMT

Hi @DeBric

Do you have a pay as you go or pay monthly account?

Have you manually searched for networks?

Leanne 🙂

Re: Re: No service when abroad

DeBric — Fri, 21 Jul 2023 09:21:32 GMT

I have contract , try to connect another network, but i can't to connect it

Re: Re: No service when abroad

Leanne_T — Fri, 21 Jul 2023 09:44:02 GMT

Thanks @DeBric

Did you text ROAMING to 150 before travelling abroad?

Leanne.

Re: Re: No service when abroad

DeBric — Fri, 21 Jul 2023 11:13:47 GMT

No , because i was in may in Latvia , and don't need nothing send and
everything was fine

Re: Re: No service when abroad

Leanne_T — Fri, 21 Jul 2023 11:25:00 GMT

Thanks @DeBric

Have you made any account changes since May?

Leanne.

Re: Re: No service when abroad

DeBric — Fri, 21 Jul 2023 11:53:47 GMT

No nothing changed

Re: Re: No service when abroad

Leanne_T — Fri, 21 Jul 2023 12:11:37 GMT

Thanks @DeBric

To check the account and see why this is not working, you would need to call us from any other phone on +44 7953966250.

Leanne.

Re: Re: No service when abroad

DeBric — Sun, 23 Jul 2023 17:07:32 GMT

No i will just change network if from me will be taken charge 2.29 per day
for nothing ...

Re: Re: No service when abroad

XRaySpeX — Sun, 23 Jul 2023 18:50:47 GMT

The charge of £2.29 per day will not be taken for nothing but only for something, namely only on the days that you use your UK allowances in EU. So if you can't use them there you will not be charged anything.