topic Re: Can’t make calls or send texts even to EE from spain in Mobile Services

Can’t make calls or send texts even to EE from spain

Cblain — Thu, 20 Jul 2023 11:04:37 GMT

I’m in Spain, I am on a monthly contract with free roaming and calls and texts but it won’t let me make any. Even if I call EE on any of the help numbers or even texting 150 it says “this option is not available, please contact our customer contact services” then hangs up. This is the same for any number I try to call- I do have data though so can access the internet.

Re: Can’t make calls or send texts even to EE from spain

Alex_M — Thu, 20 Jul 2023 11:07:25 GMT

Hi @Cblain,

Did you activate roaming by texting ROAMING to 150 before leaving the UK?

If you did not do this then your calls, texts and data will not work abroad and you will need to get in touch with the mobile care team online or by calling +447953 966 150 from any phone (charges may apply) so that they can activate it for you.

Thanks,
Alex

Re: Can’t make calls or send texts even to EE from spain

Northerner — Thu, 20 Jul 2023 11:11:02 GMT

Hi @Cblain

In addition to @Alex_M post you can use Skype over WiFi and call using the number in my signature.

Thanks