topic Re: Contacting EE from abroad with a phone that won't work in Mobile Services

Contacting EE from abroad with a phone that won't work

Marwood86 — Thu, 20 Jul 2023 08:16:32 GMT

Can anybody help with a way to contact EE from abroad? My phone appears to be blocked as nothing at all works now and i'm still away in Germany

I thought there may be an online chat option but that doesn't seem to be working

Re: Contacting EE from abroad with a phone that won't work

Alex_M — Thu, 20 Jul 2023 08:54:49 GMT

Hi @Marwood86,

You can speak with live chat by clicking 'Start Conversation' on this page or call EE on +447953 966 150 from any phone (charges may apply while abroad).

Did you text ROAMING to 150 before leaving the UK? If not then that is why your phone is not working - roaming will need enabling remotely by customer services. Also, check that 'Mobile Data Roaming' is enabled in your phone's settings.

Thanks,
Alex

Re: Contacting EE from abroad with a phone that won't work

Marwood86 — Thu, 20 Jul 2023 09:29:09 GMT

Hi, i've managed to contact them from the hotel and they have solved this for me now.

It would appear i also have a phone issue too which hasn't helped the situation but EE have been very helpful in solving this and putting me through to apple support to assist with the hardware issues

Re: Contacting EE from abroad with a phone that won't work

Alex_M — Thu, 20 Jul 2023 09:55:22 GMT

Excellent, glad you got it sorted.

Re: Contacting EE from abroad with a phone that won't work

Theo77 — Thu, 20 Jul 2023 11:08:10 GMT

For the future if chat doesn't work you can call this freephone number through a calling app such as Skype: +44 800 079 8586