topic Re: Re: Incoming calls go straight to voicemail. in Mobile Services

Re: Incoming calls go straight to voicemail.

LMCW98 — Thu, 20 Jul 2023 09:04:13 GMT

Since coming back from my holiday abroad I am having problems with my phone. When I try calling someone a message appears saying conditional call forwarding active. When someone tries calling me it is going straight to voicemail even though I am not on a call. Help please

Re: Re: Incoming calls go straight to voicemail.

Alex_M — Thu, 20 Jul 2023 09:20:58 GMT

Hi @LMCW98,

If you are on a Pay Monthly sim, just dial ##21# from your phone - this will turn off any call diverts that are in place.

You can also change them from within your phone's settings.

For Apple devices:

From Settings, select Call Forwarding
Toggle the Call Forwarding option off

For Android devices:

Tap the phone icon and then tap the Menu icon (three dots)
Choose Settings or Call Settings (dependant on your device)
Tap on Call Forwarding
Select Disable

Thanks,
Alex

Re: Re: Incoming calls go straight to voicemail.

David1882 — Tue, 12 Mar 2024 06:52:11 GMT

The other way the phone could be going straight to voice mail is if the person calling has been blocked. Access the call setting as above, but look at blocked callers rather than call forwarding.