topic Problem receiving or making texts and calls in Mobile Services

Problem receiving or making texts and calls

FatouNdao — Wed, 19 Jul 2023 16:44:54 GMT

My sim has been unable to receive and make calls and texts for a couple weeks now. I’ve been out of the uk In Senegal and it stopped working

Northerner — Wed, 19 Jul 2023 17:04:32 GMT

Are you on a pay monthly contract or PAYG?

If you're on a pay monthly contract did you activate roaming before leaving the UK?

Thanks

FatouNdao — Wed, 19 Jul 2023 17:25:35 GMT

I am on a monthly payment and yes it was on. They even sent a welcome text when I landed, it worked for a week then stopped

bristolian — Wed, 19 Jul 2023 17:34:02 GMT

Try connecting to an alternative local network.