topic Re: How to activate call conferencing in Mobile Services

How to activate call conferencing

samindap — Sat, 15 Jul 2023 06:48:18 GMT

Please help me to activate call conferencing facility

Re: How to activate call conferencing

Leanne_T — Sat, 15 Jul 2023 07:40:21 GMT

Hi @samindap

Thanks for coming to the community.

Sorry, conference calling in not available on EE.

Leanne.

Re: How to activate call conferencing

Northerner — Sat, 15 Jul 2023 07:41:25 GMT

Hi @samindap

EE don't offer conference call option, which tends to be a handset option. EE offer group call. I don't believe this has changed.

Thanks

Re: How to activate call conferencing

Leanne_T — Sat, 15 Jul 2023 07:45:40 GMT

Hi @Northerner

Group Calling has not been available on EE since January 31st 2021.

The service had very low usage from customers, and our network supports third party tech and apps which enable group calling.

Leanne.

Re: How to activate call conferencing

Northerner — Sat, 15 Jul 2023 08:11:31 GMT

Thanks for the clarification @Leanne_T

Re: How to activate call conferencing

khanspresko — Thu, 02 Nov 2023 07:46:09 GMT

How to go through conference call, if not available then how we link other network on conference call? That means need to tell everyone please download app then i can contact you in conference 🤔

Re: How to activate call conferencing

bristolian — Thu, 02 Nov 2023 08:13:22 GMT

There are numerous third party services which use dial-in numbers to provide a conference bridge - some of which use landline numbers to provide no cost to the end-user.

Google is your friend.

Re: How to activate call conferencing

Ndcdavis — Sat, 17 Feb 2024 16:04:03 GMT

Is it possible to escalate this to EE?

I am disabled (apshasia), because I suffered a stroke in 2017. I used to use ‘group calling’/ 3-way call until EE ended the service.

Until it ended, I used apps which could subtitle all calls - it was amazing because without it I couldn’t follow the conversation. The app used group calls.
such as RogerVoice

Without it is much harder

can you refer this to your accessibility team?

thank you

Re: How to activate call conferencing

Leanne_T — Sun, 18 Feb 2024 08:01:25 GMT

Hi @Ndcdavis

Thanks for coming to the community and leaving feedback.

I am sorry the Group Calling service is not available on EE, our network supports third party tech and apps which enable group calling.

Our Here For You | Accessibility services and support | EE, page has details on the support we offer to all our customers.

Leanne.

Re: How to activate call conferencing

LewisBrown71 — Tue, 09 Apr 2024 14:28:37 GMT

Leanne, maybe you would like to re-word your answer to "EE used to allow conference calling, but we removed it without telling customers"!!!

I along with many others used Conference calling!!!

I'm disabled and my parents both have dementia so I used to use conference calling a lot.

To say "our network supports third party tech and apps which enable group calling." Is ridiculous seeing your network supported conference calling too without having to use any 3rd party application... Why can't EE just say, we have taken this action for commercial reasons!!! If you can support it with a 3rd party app then there is no reason why you couldn't support it as it used to work WITHOUT having to use a 3rd Party app!!!

Having been an EE customer for over 30 years (Hutchinson Telecom/Orange/EE) this will mean I'll have to leave and move to Vodafone, although let's be honest. EE doesn't really care about losing 1 or even a number of customers 🤐

"We increase our prices, whilst giving you less facilities/functionality"..... I have no words!!!