topic Re: Unable to make or receive calls in Mobile Services

Unable to make or receive calls

dcarr25 — Fri, 14 Jul 2023 15:20:18 GMT

I am on a contract with EE and currently I'm unable to make or receive calls.

Data and Wi-Fi is working fine.

I have tried all of the usual recommendations:

- Turn Airplane mode on and off

- Turned phone on and off

- Removed and reinserted SIM

- Reset network settings

- Confirmed I have carrier settings defined correctly, can see I am using EE 4G

- Call forwarding is not enabled

When I try to make a call to mobile or landline it simply refuses to work.

Any advice for resolving this please?

Northerner — Fri, 14 Jul 2023 16:21:17 GMT

Are you abroad? If so have you tried adding+44 to your numbers?

If you're in the UK use Skype and the number in my signature to call EE, or use EE live chat.

Thanks

bristolian — Fri, 14 Jul 2023 16:54:52 GMT

Try toggling your phone down to 2G/3G to see if this makes any difference. Are you in the UK or abroad?