topic Re: No service when abroad in Mobile Services

No service when abroad

Joogles — Wed, 12 Jul 2023 16:27:45 GMT

I travel to Spain a lot. My first visit last June my phone worked. My second visit in September it didn’t so I called. Whatever ee did they broke it ( tech team said this) they said they can’t fix it until I was in uk

came back to uk, they said they fixed it, back in Spain on the October, it didn’t work, tried numerous times to get though and couldn’t. Then came home called ee again they said there is nothing wrong, gave me an email to contact when I was next on Spain. Emailed, no response, another two weeks with no

phone. Visited a few more times no service. Spoke to someone in June this year. He said there were a few boxes not ticked and all should be ok now. Im

baxk here and still no service. I can’t even see the networks to connect to. I have a new sim, other sims

work on my phone. Please help

Re: No service when abroad

Chris_B — Wed, 12 Jul 2023 17:05:12 GMT

@Joogles are you on contract or PAYG ? If on contract have you text ROAMING to 150 before you left the UK ?

Re: No service when abroad

Joogles — Fri, 14 Jul 2023 15:45:48 GMT

Hi. It’s contract. Yes I’ve done the 150 roaming text.

I contacted ee again and hey presto

its fixed.

it’s taken 9 months but I’ve finally got service this

week. Thank you for replying though.

Re: No service when abroad

Christopher_G — Fri, 14 Jul 2023 16:19:45 GMT

Ah that's great news, thanks for letting us know, @Joogles

Enjoy the rest of your trip. 🙂

Chris