topic Re: Can't speak to a human? in Mobile Services

Can't speak to a human?

hmmmmmmm — Wed, 12 Jul 2023 03:40:02 GMT

Why is it so difficult to speak to someone?

I have now had to cancel my direct debit because of this impossible task! You just took double the money from my account.....

Thanks EE

Re: Can't speak to a human?

hmmmmmmm — Wed, 12 Jul 2023 03:42:21 GMT

If you would like to call me to try and sort this out I be glad to hear from you. But your links never work and I have tried for over a week to find some way to talk to someone.

Hence why I bizzarely need to try forums see if this will get you to call me ......

Re: Can't speak to a human?

Chris_B — Wed, 12 Jul 2023 06:03:42 GMT

@hmmmmmmm As you know this is a public forum so no one here knows who you are let alone your phone number.

If you need to speak with customer services you call them and select option 2 then select the most relevant option.

Re: Can't speak to a human?

hmmmmmmm — Wed, 12 Jul 2023 06:09:37 GMT

Hahahaha are you serious, do you not think I have tried that.
I have tried 3 different numbers all lead to the same. A link that gets SMS'd to me and when I click it error....

Unless you have a number that actually will get me speaking to someone this seems my last option

Re: Can't speak to a human?

Chris_B — Wed, 12 Jul 2023 06:14:05 GMT

@hmmmmmmm The only number I ever dial is 150. Never had an issue if I need to speak with customer services, yes I have to speak sim if they are busy.

You are calling them in opening hours as customer services isn’t 24 hours.

Re: Can't speak to a human?

hmmmmmmm — Wed, 12 Jul 2023 06:15:03 GMT

When I dial all three numbers that I found, they all lead to 150... It tells me if I need to speak to someone they will send a Link then hangs up the link never works.....

Re: Can't speak to a human?

hmmmmmmm — Wed, 12 Jul 2023 06:16:09 GMT

If EE can't even give proper support then whose faults that?

Re: Can't speak to a human?

Chris_B — Wed, 12 Jul 2023 07:12:28 GMT

@hmmmmmmm When you dial 150 listen to the options given. Select option 2 then select the option that’s most relevant to your needs.

Re: Can't speak to a human?

hmmmmmmm — Wed, 12 Jul 2023 08:31:53 GMT

I have already tried that as well always goes round in a loop have tried several options even ones not related. Always end up back to a link that never works.

Maybe now u understand my frustration. It's like u can't talk to anyone because the link never works

Thanks for trying though.

Re: Can't speak to a human?

Leanne_T — Wed, 12 Jul 2023 09:48:27 GMT

Hi @hmmmmmmm

Can you try calling us again on call 150, and select option 2 > option 1 > option 2 > option 1 > option 1 > option 3 > continue to hold after the message stating a text has been sent then press option 9. The team will be happy to help when they are available.

You can also message us, using the get in touch page here this will show a start conversation option when available.

Leanne.

Re: Can't speak to a human?

XRaySpeX — Wed, 12 Jul 2023 12:00:36 GMT

Cancelling your DD could lead to further debt, marring your credit history & being chased by debt collectors.

Re: Can't speak to a human?

hmmmmmmm — Wed, 12 Jul 2023 13:13:07 GMT

Thanks I will try that number. hopefully, finally I can get to speak to someone. Wasn't my choice to have to cancel but what else can I do I have been trying for over a week to speak to someone...

I think it's crazy how difficult it has been to speak to someone. You and other dude are first ppl I got a chance to talk to and you's don't even work for them..

Re: Can't speak to a human?

HermanC67 — Fri, 20 Oct 2023 16:13:59 GMT

I have logged in to the community for the same reason. I've just canceled the direct debit because although I came back from holidays two months ago, and stopped the roaming service, they still taking those £15.00 from my bank account.

Re: Can't speak to a human?

Katie_B — Fri, 20 Oct 2023 17:50:57 GMT

Hello @HermanC67.

Is the £15 being added to your bill?

How did you request to cancel your roaming?

Speak soon,

Katie

Re: Can't speak to a human?

HermanC67 — Sat, 21 Oct 2023 09:51:55 GMT

Hello Katie,

As per txt instructions, I sent STOP ROAMING PASS to 150 on 17th September

Please, check the attachment.

Re: Can't speak to a human?

HermanC67 — Sat, 21 Oct 2023 10:10:54 GMT

This is the screenshot

Re: Can't speak to a human?

Christopher_G — Sat, 21 Oct 2023 11:13:29 GMT

OK, thanks @HermanC67

I suggest speaking to our Mobile Care team so they can make sure that it's been removed and that you haven't been overcharged.

Chris

Re: Can't speak to a human?

HermanC67 — Sat, 21 Oct 2023 12:05:41 GMT

Hi Chris,

thank you for your help. I found a way to speak to someone on very
quick way. Using the mobile EE app., there's a button at the top of
the community page. I made the call and someone opened a case. He said that
I will be refunded next month. I hope this is resolved. I will post an
update.

Re: Can't speak to a human?

Christopher_G — Sat, 21 Oct 2023 12:50:50 GMT

Good stuff, thanks for letting me know, @HermanC67

Chris