topic Re: Urgent!! No data roaming in Singapore in Mobile Services

Re: Urgent!! No data roaming in Singapore

AjitU — Sun, 09 Jul 2023 23:54:09 GMT

I too have same problem with data roaming not working since I arrived in Singapore!

Data roaming and auto network provider switched on. It was working OK I'm Australia for past 2 weeks!

EE site very unhelpful with answers or solution!

I pay monthly to have data roaming switched on.

Re: Re: Urgent!! No data roaming in Singapore

Christopher_G — Mon, 10 Jul 2023 06:35:46 GMT

Hi @AjitU

Welcome to the community.

Have you tried manually searching for a network?

Chris

Re: Re: Urgent!! No data roaming in Singapore

bristolian — Mon, 10 Jul 2023 16:47:27 GMT

Can you voice-call roam & text-message roam?

In other words - is this just a problem with mobile data whilst roaming, or a general inability to roam?

Re: Re: Urgent!! No data roaming in Singapore

AjitU — Tue, 11 Jul 2023 23:33:49 GMT

Ptoblem still.persiss since I arrived and issue is with data roaming only. I tried selecting specific network provider SingTel, and still same issue. EE message shows that I have to buy a data package!

This is even though I have data roaming for Group A countries which includes Singapore as per EE website.

I am seriously considering leaving EE on my return home due to the terrible inconvenience this has caused me.

Re: Re: Urgent!! No data roaming in Singapore

Katie_B — Wed, 12 Jul 2023 06:08:17 GMT

Good morning @AjitU.

Could you please confirm what data add-on you have and does this show as active within your My EE account?

Are you able to make calls and texts OK?

Katie

Re: Re: Urgent!! No data roaming in Singapore

AjitU — Wed, 12 Jul 2023 21:21:09 GMT

I have Roam Abroad Pass and also pay 2.29 per day for EU roaming.
The Roam Abroad Pass worked as expected whilst I was in Australia ( Group
A), however soon as I landed in Singapore ( same group) that data roaming
did not work!

Ajit

Re: Re: Urgent!! No data roaming in Singapore

bristolian — Wed, 12 Jul 2023 21:10:10 GMT

By posting your mobile number on a public internet forum, you're inviting spammers to start contacting you.

Recommend you edit that out unless the site admins beat you to it.

Re: Re: Urgent!! No data roaming in Singapore

AjitU — Wed, 12 Jul 2023 21:16:44 GMT

Thanks

Re: Re: Urgent!! No data roaming in Singapore

XRaySpeX — Wed, 12 Jul 2023 21:49:36 GMT

The Roam Abroad Pass is not valid for Singapore. Nowt to do with groups.

Re: Re: Urgent!! No data roaming in Singapore

XRaySpeX — Wed, 12 Jul 2023 22:11:34 GMT

@AjitU wrote:

This is even though I have data roaming for Group A countries which includes Singapore as per EE website.

Do you have 1 of these data roaming add-ons, offered to you upon landing?

Those are what you need to use data in Singapore. This isn't covered by the Roam Abroad Pass unlike Australia.