topic Re: Roaming in Mobile Services

Roaming

lou19821 — Thu, 06 Jul 2023 18:51:23 GMT

Hi, I wonder if anyone can help ? My daughter is going to Germany with school . I currently pay £10 per month and manage her account as she is 13 . When she arrives in Germany will the option to buy an add on come to my phone or hers. Will she have to log onto her account and purchase an add on or can I purchase it from mine

thanks

Re: Roaming

bristolian — Thu, 06 Jul 2023 19:02:10 GMT

For the avoidance of doubt, is your daughter's phone on a pay-monthly contract or PAYG?

It doesn't seem clear to me from your post, and the roaming process differs.

Re: Roaming

XRaySpeX — Thu, 06 Jul 2023 19:33:49 GMT

@lou19821 : You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.29 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £15 / month.

On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. If you opt for neither you will be paying standard rates for calls & texts.

If she is on contract, get her to text ROAMING to 150 before she leaves UK to ensure roaming is enabled on her account.

Re: Roaming

lou19821 — Thu, 06 Jul 2023 20:20:53 GMT

Hi , It is a pay as you go but I pay for a £10 monthly subscription pack.
Thank you

Sent from my iPhone

Re: Roaming

Christopher_G — Fri, 07 Jul 2023 06:31:17 GMT

Thanks, @lou19821

This Pay As You Go charges for roaming in the EU explains the EU roaming charges for pay as you go customers and what to do before you go.

I hope your daughter has a brilliant trip. 🙂

Chris

Re: Roaming

lou19821 — Fri, 07 Jul 2023 18:16:53 GMT

Thank u very much for your help 🙂

Sent from my iPhone