topic Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!! in Mobile Services

UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

fifidilly123 — Fri, 07 Jul 2023 13:53:40 GMT

Hello!

I am currently outside the uk, and I have been for a while on a job and currently can neither make calls or receive calls on my EE ,I have gone on the site and tried to change things up but its not happening.Kindly help,im stranded.

Cheers

fifi

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

Leanne_T — Fri, 07 Jul 2023 14:31:45 GMT

Hi @fifidilly123

Thanks for coming here.

Have you been able to make and receive calls and texts when you have been abroad, has this recently stopped working?

Do you have a pay as you go or pay monthly plan?

Leanne.

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

fifidilly123 — Fri, 07 Jul 2023 14:37:24 GMT

Hello Leanne,thanks for responding,im using a pay monthly plan and I could make and receive calls ,this only recently stopped .

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

Leanne_T — Fri, 07 Jul 2023 14:44:57 GMT

Thanks @fifidilly123

How long have you been abroad without returning to the UK?

Have you manually searched for another network in your phone settings to see if you can try another network?

Leanne.

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

fifidilly123 — Fri, 07 Jul 2023 14:54:13 GMT

I travelled out of the UK in march and won't be back till August,ive done everything's think its an issue that EE needs to resolve from within. so that im able use my phone.

Fifi,

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

Leanne_T — Fri, 07 Jul 2023 14:57:20 GMT

Where are you roaming? @fifidilly123

What happens when you try other networks?

Leanne.

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

fifidilly123 — Fri, 07 Jul 2023 15:05:12 GMT

This actually has to do with my plans think my number has been barred, i can only receive texts and send texts,but I can't make or receive calls, it has to do with the plan im on,ive tried upgrading my plan and also upgrading my spend cap,because my number is barred I can't call EE either ,and there's no web chat to be able to chat with customer service, its rather frustrating at this point.

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

Katie_B — Sat, 08 Jul 2023 06:28:02 GMT

Hi @fifidilly123.

Could you confirm if you have tried manually connecting to another network? if you have, what happens?

Have you tried our live chat that can be found on this page HERE?

Please note the team are only available 8am-10:30pm UK time.

Katie

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

fifidilly123 — Fri, 21 Jul 2023 08:26:30 GMT

Hello,

I have almost same problem, my number has been totally barred from making or receiving calls,i can't even contact EE so that I can resolve whatever the issues are online,im abroad at the moment and won't be back to the uk till next month, but ive been totally cut of from communication, how can you help me please?

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

Leanne_T — Fri, 21 Jul 2023 10:50:33 GMT

Hi @fifidilly123

Thanks for coming back to us.

To get your account looked into, you would need to call us from any other phone or calling app on +44 7953966250.

Leanne.

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

fifidilly123 — Fri, 21 Jul 2023 10:59:47 GMT

Hello, thanks for your response,I can do that but it’s an international number and not aligning with the EE calls. Is there any other way you can be reached?

Sent from my iPhone

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

Leanne_T — Fri, 21 Jul 2023 12:19:05 GMT

Hi @fifidilly123

You can also call 0800 956 6000 to speak to the team and get this looked into.

Leanne 🙂

Re: UNABLE TO RECEIVE OR MAKE CALLS AND PRESENTLY OUTSIDE THE UK,HELP!!!

fifidilly123 — Fri, 21 Jul 2023 12:57:16 GMT

Hello Leanne,

thank you let me try that now.

Cheers

Fifi