topic Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE! in Mobile Services

iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

mrcb2023 — Thu, 06 Jul 2023 12:15:43 GMT

Hi - Why does my iphone 14 plus sound robotic on wifi calls but fine on cellular and whatsapp ? I have this phone for my partner and a standard 14 for myself. The 14 is fine with all methods of calling.

Are there some settings to reset/toggle ?

I have 500MB BB (TalkTalk) with an EERO PRO Wifi6 mesh router. As I say the 14 works fine, no issues at all, the 14 Plus doesn't.

Thanks

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

Leanne_T — Thu, 06 Jul 2023 14:12:45 GMT

Hi @mrcb2023

Thanks for coming here.

Does the same happen if you connect to a different WiFi network?

Does this affect incoming and outgoing calls?

Thanks.

Leanne 🙂

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

mrcb2023 — Thu, 06 Jul 2023 14:15:33 GMT

Hi @Leanne_T This happens on any wifi network and it affects both types of calls.

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

Leanne_T — Thu, 06 Jul 2023 14:29:23 GMT

Thanks @mrcb2023

Could you try the SIM card in another phone to see if the same happens and to help us know if this is the phone or SIM?

Leanne 🙂

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

mrcb2023 — Thu, 06 Jul 2023 14:32:27 GMT

Hi @Leanne_T We have just swapped from a Pixel 6 to iPhone 14 Plus and everything was fine on the pixel.

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

Leanne_T — Thu, 06 Jul 2023 14:38:55 GMT

Thanks @mrcb2023

In this case, please get in touch with our tech gurus on 150 and they will run through some troubleshooting with you to let you know what is needed to get this sorted 🙂

Leanne.

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

mrcb2023 — Thu, 06 Jul 2023 14:41:58 GMT

@Leanne_T OK many thanks we will contact them.

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

Leanne_T — Thu, 06 Jul 2023 14:49:40 GMT

No problem @mrcb2023

Thanks 🙂

Leanne.

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

bristolian — Thu, 06 Jul 2023 17:09:55 GMT

There may be 2 aspects to this, to check on.

1: Firstly, "calls" made through calling apps such as WhatsApp & Messenger are not carried through EE's network as calls, but as what they are - data traffic. EE's involvement here extends to providing your phone with an internet connection.

2: There shouldn't be any perceptible difference between VoWiFi calls & VoLTE calls, your post suggests this may be the case? If so - how long has this been a problem?

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

mrcb2023 — Fri, 07 Jul 2023 09:13:26 GMT

HI @bristolian - This has been an issue since we got the new phone a couple of months ago. Yes understood.

Yes there is a definite difference between cellular and wifi calls. Maybe the phone has an issue and there are some settings i can toggle to try new things out ? Pixel works fine, iPhone doesn't.

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

Leanne_T — Fri, 07 Jul 2023 10:53:12 GMT

Hi @mrcb2023

If you have WiFi calling turned on, this is the only setting you should need.

Have you spoken to our tech gurus?

Leanne.

Re: iPhone 14 Plus WIFI calling - My voice sounds robotic to EVERYONE!

bristolian — Fri, 07 Jul 2023 11:56:31 GMT

Aside from enabling 4G-calling & WiFi-calling, there's no setting here.

If you're comparing two different devices, that's another variable which may mean identifying the issue is tricky. Do you still have your old phone?

If you start a call on VoWiFi, and handover to VoLTE (4G-calling) mid-call (or vice-versa), does the sound audibly change?