topic Re: Re: Roaming in Mobile Services

Re: Roaming

ParkerMtrs — Fri, 07 Jul 2023 01:31:05 GMT

Just returned from Spain. I too assumed that roaming would work automatically (I’m on EE business) as previously….last summer in Sicily, no issues.
When we arrived I had no internet connection at all. Couldn’t access the App. Phone virtually useless. Only when I connected to the hotel’s wifi did I start to receive messages about SPENDCAP . Mine was set to zero, hence no 4G. First I was aware of it.
Have a friend also on EE Business, also in Majorca at the same time as me. He had the same issues and it took him much longer to resolve.

The irony is that by pure coincidence, both of our wives are on Tesco Mobile and neither had any such problems. My wife thought it was hilarious. She wasn’t far wrong.
This is the second time I’ve had my confidence in EE Business tested within the last six months. The previous incident being something of a trauma.

Btw. I am probably one of their longest unbroken service customers. May not be for much longer.

Re: Re: Roaming

XRaySpeX — Fri, 07 Jul 2023 01:36:32 GMT

@ParkerMtrs : Your experience has nowt to do with roaming in EU on PAYG. You are on contract.

Re: Re: Roaming

Leanne_T — Fri, 07 Jul 2023 06:27:45 GMT

I am sorry to hear this happened when you were roaming @ParkerMtrs

Once the spend cap was increased could you use the phone in Spain?

Leanne.

Re: Re: Roaming

ParkerMtrs — Fri, 07 Jul 2023 08:03:37 GMT

I know that. Spur of the moment thing to raise the issue Apologies. I had only just registered to the ‘communities’ forum and couldn’t (at that point) post a new thread. Incidentally, having checked since, I see that my particular issue dates back some time. Phil

Re: Re: Roaming

ParkerMtrs — Fri, 07 Jul 2023 07:52:40 GMT

Yes, Leanne, the phone was fine after I sent a Spencap increase figure request.

The point I was trying to illustrate was that
until I did that, I had no internet connection, or any clue as to why I didn’t. Nor did my friend, in fact he used his wife’s phone for a few days.

There’s two of us having had the same problem, willing to bet it was many more.

Regards, Phil.

Re: Re: Roaming

Leanne_T — Fri, 07 Jul 2023 08:11:43 GMT

I am very sorry @ParkerMtrs

Thank you for coming here and letting us know.

If you need any further support or wish to discuss this with the Business team please call us on 150.

Leanne.