topic Re: Poor mobile data speed on roaming in Mobile Services

Poor mobile data speed on roaming

Petrh — Sat, 23 Apr 2022 14:14:16 GMT

I am abroad, czech republic, connected over 4G and I am having issues with speed. Results on speed tests are showing it is limited to 0.3mbps which is absolutely unusable for any work. Barely managing sending simple messages.

especially for £80pm I am losing patience.

is EE limiting the speed on internet over roaming?

Re: Poor mobile data speed on roaming

Northerner — Sat, 23 Apr 2022 14:30:43 GMT

Hi @Petrh

You are not on EE network. Try manual changing carrier under network settings.

Ultimately EE are not responsible for networks abroad.

Thanks

Re: Poor mobile data speed on roaming

Petrh — Sat, 23 Apr 2022 15:23:20 GMT

Restarting device helped to increase the speed

Re: Poor mobile data speed on roaming

Amirightorami — Wed, 10 Aug 2022 14:10:41 GMT

@Northerner you're right but no cigar. You are not on an EE network. However, EE have negotiated with global telco to secure speeds through other international networks. The one you are on will be throttled back and there's nothing you can do... Your EE SIM has a unique fixed IP address which identifies it as belonging to EE. Poor show for the consumer when EE aren't up front about this... yes, you can have roaming but at a speed that you'd never accept domestically

Re: Poor mobile data speed on roaming

N1kkx — Wed, 16 Nov 2022 09:33:32 GMT

I have experienced the same problem in many other Countries with EE. I also have an Italian contract phone so when I do a speed test with 2 identical iPhone 12's in the same place in Italy, one on TIM and one on EE using TIM the difference is shocking. Considering the money we pay for this service it really is not good enough.

My contract is now up for renewal so I plan to change provider to someone who at least gives me a decent download speed when Im abroad. Does anyone know how I can go about finding such a provider?

Re: Poor mobile data speed on roaming

Kirigaya_Kazuto — Wed, 16 Nov 2022 10:10:06 GMT

Like many other networks, TIM will be prioritizing their paying customers first, EE do the same in the UK for other people roaming on them in the UK - paying customers come first

From the perspective of TIM, they'll think "ah, great a holiday maker that doesn't pay us, due to (former) EU Law, we still have to allow access, just limit the speed so our customers don't suffer"

Re: Poor mobile data speed on roaming

N1kkx — Wed, 16 Nov 2022 10:23:57 GMT

So, reading between the lines of your reply you believe that there isnt an agreement between TIM and EE but rather TIM are 'forced' by former EE law to provide this roaming data service for 'free' and TIM therefore control the data download speed rather than it being a paid for service charged back to EE for an agreed level of service? If true then there will be no difference with any other UK provider?

Re: Poor mobile data speed on roaming

theturbulence — Wed, 10 May 2023 22:44:19 GMT

Exact same is happening to me in Pisa, Italy. Literally barely works. I go on Google Maps and does not even load anything, took 2 full minutes to search restaurants near. This roaming stuff needs to be sorted properly, some crazy corruption and politics happening.

Re: Poor mobile data speed on roaming

Katie_B — Thu, 11 May 2023 05:33:38 GMT

Hello @theturbulence.

Welcome to the community.

Have you tried manually selecting another available network?

Katie

Re: Poor mobile data speed on roaming

theturbulence — Fri, 12 May 2023 14:53:38 GMT

hey Katie, yes I have. I played around with some common big ones other than what it defaulted to which was TIM. Please get this sorted I don’t know where to escape with this one. EE is supposed to be the big one, you would expect roaming would work properly. I literally essentially got stuck as my google maps didn’t work, the situation is proper bad. Am I gonna have to take sim cards out in Europe like when I do when I travel far east? Please run your independent analysis and analyse the data if possible.

Re: Poor mobile data speed on roaming

Christopher_G — Fri, 12 May 2023 15:00:38 GMT

Is it the same on all of the providers you've tried, @theturbulence?

Is anyone else with you having similar problems?

Chris

Re: Poor mobile data speed on roaming

theturbulence — Fri, 12 May 2023 15:09:32 GMT

Yes mate they were all the some. Vodafone IT did not even find network. Tried at least another in the morning as well switching to manual again to no avail, it was the same.

i have definitely heard this from friends at least a couple of times. And a colleague in the same trip also said he had dodgy internet through the trip.

Re: Poor mobile data speed on roaming

Leanne_T — Fri, 12 May 2023 15:14:47 GMT

Thanks for coming back to us @theturbulence

If you can get in touch with our tech gurus to report this, the team will be able to get this investigated for you.

Leanne.

Re: Poor mobile data speed on roaming

20212_q — Wed, 24 May 2023 16:23:36 GMT

Hi there,

Same is happening to me in Spain. I pay a stupid amount of money a day for roaming and even typing this message is taking me ages.
Pretty appalling since EE promises I can use my data ‘exactly the same as I do at home’ but not true; opening a normal page takes ages and sometimes doesn’t even open.
I am here for work and it’s not really helping at all.

Re: Poor mobile data speed on roaming

N1kkx — Wed, 24 May 2023 16:51:29 GMT

Sadly I don’t know what we can other than keep complaining until enough of us cause enough noise for someone, probably not EE ‘cos they are useless, to take notice and start to offer a superior service. If I were one of the smaller providers I would jump on this opportunity to differentiate and win market share but it doesnt seem that any of their marketing teams are too switched on…

Re: Poor mobile data speed on roaming

Mrb92 — Tue, 04 Jul 2023 16:06:34 GMT

Having just compared my “5g” bandwidth to that of a locally sourced 4g sim both connected to orange in Spain. I can confirm that ee is restricted. So rather than pay roaming charges or for a roaming add on, you are better off with a local payg sim.

it doesn’t matter whether it’s ee or the local network is to blame. It happens. Although I think the same is true for other uk providers