topic Re: Roaming needs setting up but MyEE is again down for maintenance? in Mobile Services

Roaming needs setting up but MyEE is again down for maintenance?

pap66 — Mon, 03 Jul 2023 20:36:38 GMT

My Son flew off to Portugal tonight, I am unable to access MYEE and phone lines shut, how can I get him roaming set up if I can't access anything?

Re: Roaming needs setting up but MyEE is again down for maintenance?

bristolian — Mon, 03 Jul 2023 20:38:04 GMT

Is your son on PAYG or pay-monthly? And if pay-monthly.. 1: Did he text ROAMING to 150 before leaving the UK? If not, 2: Is your son or yourself, the account holder?

Re: Roaming needs setting up but MyEE is again down for maintenance?

pap66 — Mon, 03 Jul 2023 20:38:53 GMT

pay monthly, no he never text 150 and I am account holder but MyEE is down

Re: Roaming needs setting up but MyEE is again down for maintenance?

bristolian — Mon, 03 Jul 2023 20:40:03 GMT

The account holder will need to contact CS to request roaming is activated. It can't be done via myEE online.

Re: Roaming needs setting up but MyEE is again down for maintenance?

pap66 — Mon, 03 Jul 2023 20:40:58 GMT

I paid £15 last time through myee to set up an addon for roaming?

Re: Roaming needs setting up but MyEE is again down for maintenance?

pap66 — Mon, 03 Jul 2023 20:42:14 GMT

Lines close at 9pm not 10pm and site under maintenance

Re: Roaming needs setting up but MyEE is again down for maintenance?

bristolian — Mon, 03 Jul 2023 20:58:38 GMT

Roaming has two parts.

1: A phone needs roaming enabled in order for it to connect to foreign networks, without this your son's phone won't connect to any Portugese network and therefore will have no coverage. The account holder will now need to contact EE CS when they reopen, to enable this.

2: Billing add-ons, and roaming passes, reduce the cost of roaming - this can be done online or via text message,

Re: Roaming needs setting up but MyEE is again down for maintenance?

Leanne_T — Tue, 04 Jul 2023 06:38:02 GMT

Hi @pap66

Thanks for coming to the community.

If you are the account holder please call us on 150 and the team will get roaming set up and the Roam Abroad Pass activated for your son to use the phone and plan allowance in Portugal.

You will need roaming set up for the add-on to work.

Leanne 🙂