topic Re: Help with roaming in Mobile Services

Help with roaming

Sophiapink41 — Mon, 03 Jul 2023 10:17:55 GMT

Hi,

im in the usa and my phone has not started the roaming that I set up, I can’t dial out or even call the number provided.

any help?

Re: Help with roaming

Alex_M — Mon, 03 Jul 2023 10:21:54 GMT

Hi @Sophiapink41 ,

Are you on a pay monthly plan? If so, did you text ROAMING to 150 before leaving the UK?

Thanks,
Alex

Re: Help with roaming

XRaySpeX — Mon, 03 Jul 2023 10:30:50 GMT

@Sophiapink41 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.