topic Re: Unable to make or receive calls or text while in USA in Mobile Services

Unable to make or receive calls or text while in USA

Beama — Sat, 01 Jul 2023 11:08:41 GMT

Hello, I need help to be able to make or receive phone calls while I am abroad please

Re: Unable to make or receive calls or text while in USA

Christopher_G — Sat, 01 Jul 2023 13:32:10 GMT

Hi @Beama

Welcome to the community.

Are you on contract or pay as you go? Have you tried manually connecting to an available American network?
Chris

Re: Unable to make or receive calls or text while in USA

Beama — Sun, 02 Jul 2023 11:05:46 GMT

I am on contract and I have roaming on my plan. I can use data but I am unable to make calls

Re: Unable to make or receive calls or text while in USA

Christopher_G — Sun, 02 Jul 2023 11:28:18 GMT

Thanks, @Beama

Have you tried manually connecting to a different network?

Chris

Re: Unable to make or receive calls or text while in USA

paul_blitz — Sun, 02 Jul 2023 18:33:23 GMT

Did / do you actually have any phone signal? Is the phone offering you a choice of networks (AKA Carriers) to use?

The phone system in the US is often a bit different from what we have in the UK, and it may be as simple as your phone is not compatible with the specific network you are trying to use (eg doesn't support the needed frequencies). You might want to try selecting a different network.

You may find it's simpler to go buy a 'burner phone' and use that.