topic Re: Abroad in Mobile Services

Abroad

Userjoe — Fri, 30 Jun 2023 14:05:42 GMT

I didn't let ee know I was going abroad now I can't use my phone any solutions please

Re: Abroad

Alex_M — Fri, 30 Jun 2023 14:11:41 GMT

Hi @Userjoe,

You will need to get in touch with customer service who will be able to enable roaming on your device remotely.

Let us know if you have any success!

Thanks,
Alex

Re: Abroad

Schockwave — Fri, 30 Jun 2023 14:25:58 GMT

@Userjoe , You can either ring customer service via another phone, or if you have Skype, you should be able to ring them for free on this number:

+448000798586

Re: Abroad

XRaySpeX — Fri, 30 Jun 2023 14:38:03 GMT

@Userjoe : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise if you are on contract, you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.