topic Re: Unable to send texts.. states Error 0 in Mobile Services

Unable to send texts.. states Error 0

MB217 — Fri, 30 Jun 2023 10:23:01 GMT

I'm unable to send texts states Error 0

Re: Unable to send texts.. states Error 0

gwicks — Fri, 30 Jun 2023 10:27:44 GMT

I have the same problem today. I am trying to get through to EE but no joy yet

Re: Unable to send texts.. states Error 0

Northerner — Fri, 30 Jun 2023 11:09:47 GMT

Hi @MB217

Are you in the UK?

Have you tried restarting your device?

Thanks

Re: Unable to send texts.. states Error 0

kfoyle1 — Fri, 30 Jun 2023 11:09:55 GMT

Hi, did you manage to fix it? I have the same issue now, was fine this morning too

Re: Unable to send texts.. states Error 0

Lcp2 — Fri, 30 Jun 2023 11:20:12 GMT

Hi i have got this problem now but only with one phone number, never before have i had this. Just coming up with EE - error 0.

I can call the number fine and receive texts from them but mine aren't sending. Restarted my phone aswell?

Re: Unable to send texts.. states Error 0

MB217 — Fri, 30 Jun 2023 11:22:38 GMT

So... it seems that EE users cannot send SMS texts to other networks.... WhatsApp however is unaffected....

Re: Unable to send texts.. states Error 0

MB217 — Fri, 30 Jun 2023 11:25:23 GMT

So... it seems that EE users cannot send SMS texts to other networks.... WhatsApp however is unaffected....

Re: Unable to send texts.. states Error 0

Schockwave — Fri, 30 Jun 2023 11:34:54 GMT

@MB217 , no need to start a new thread, just continue in the same thread.

Is this a new thing, that you cannot send SMS messages to other networks? What phone do you have?

I managed to send two a couple of weeks ago. Are you receiving SMS messages from others?

Re: Unable to send texts.. states Error 0

Schockwave — Fri, 30 Jun 2023 11:36:02 GMT

@MB217 have replied to your other text.

Re: Unable to send texts.. states Error 0

kfoyle1 — Fri, 30 Jun 2023 11:37:06 GMT

My texts were going through fine this morning but in the last hour when I try to send a text it says "can't send a text with EE. Error 0". I've tried restarting my phone several times, updating messages and it's to pretty much most people on my contact list. I can receive texts. I have a Samsung A53. Please help

Re: Unable to send texts.. states Error 0

Jackmart2 — Fri, 30 Jun 2023 11:38:31 GMT

Ive just had the same problem but resolved it….somehow!

It might be something to do with RCS messages/chat.

Try opening MESSAGES, then tap the person icon on the right of the coloured bar to open the account.

Tap MESSAGE SETTINGS,

RCS chats

Go down to AUTOMATICALLY RESEND AS A TEXT (SMS/MMS) and turn it on.

This switches from RCS chats if a message can’t be sent.

This seemed to sort it for me.

Re: Unable to send texts.. states Error 0

ict-advisor — Fri, 30 Jun 2023 11:47:07 GMT

Hey I am experiencing the same issue. I am able to receive but not transmit. Done also closing phone down and rebooting. This issue only arose today. I use an iPhone 14

Re: Unable to send texts.. states Error 0

Jackmart2 — Fri, 30 Jun 2023 11:52:43 GMT

Ive just had the same problem but resolved it….somehow!

Something to do with RCS messages/chat.

Try opening MESSAGES, then tap the person icon on the right of the coloured bar to open the account.

Tap MESSAGE SETTINGS,

RCS chats

go down to AUTOMATICALLY RESEND AS A TEXT (SMS/MMS) and turn it on.

This switches from RCS chats if a message can’t be sent.

This seemed to sort it for me.

Re: Unable to send texts.. states Error 0

gwicks — Fri, 30 Jun 2023 12:19:50 GMT

Hi
I've been onto ee for an hour and basically powered my mobile down a few times and it seems to be working now......let's see for.how long!

Re: Unable to send texts.. states Error 0

kfoyle1 — Fri, 30 Jun 2023 11:59:31 GMT

wonder if its an EE issue

Re: Unable to send texts.. states Error 0

gwicks — Fri, 30 Jun 2023 12:20:02 GMT

I think.it must be if so many people seem to have the same problem

Re: Unable to send texts.. states Error 0

ict-advisor — Fri, 30 Jun 2023 12:17:46 GMT

I had a different experience.

My text had been several sentences. When I cut them down to just a one sentence reply. This was suggesting to me that ee had maybe put a threshold character count on how much content you could apply in one text message.

Re: Unable to send texts.. states Error 0

Alex_M — Fri, 30 Jun 2023 12:21:32 GMT

EE do not limit the max characters of text messages, however some phones do break them down (usually 160 characters max). If it goes over this then it can be sent as two texts and this will count as two texts from your allowance. Sometimes, phones will convert longer texts into MMS messages and this can result in charges on your account.

How long was the text you were trying to send and what phone do you have?

Re: Unable to send texts.. states Error 0

ict-advisor — Fri, 30 Jun 2023 12:22:12 GMT

Having now seen your message that might be an added issue. My wife and I are on the same network and contract. Texting between us tested out OK immediately. But it was 3rd party people on other phones and networks that appeared to lending itself to me only being able to reply with a certain smaller amount of text to reply.

Re: Unable to send texts.. states Error 0

ict-advisor — Fri, 30 Jun 2023 12:26:01 GMT

Using iPhone 14 and am aware of the character count and how it should split this. But didn't really check the count exactly when I then got my reply message to go. But it probably fell inside the 160 count. Maybe the issue is ee trying to handle the roll over to needing a second text transmission to complete the messaging process. I shall also do what someone else said here and shutdown and reboot the phone a few times to see if it does clear the issue.