topic Re: No calls/texts but mobile data ok from abroad in Mobile Services

No calls/texts but mobile data ok from abroad

Lloydygb — Wed, 28 Jun 2023 16:07:58 GMT

My partner is currently in spain , roaming works fine for mobile data but her phone will not let her make calls or texts.

EE error 0.

Have checked call barring is off.

Was asked to call cust service but on holiday and not fair to waste precious time (waited 45 mins).

Can somebody at EE tech sort this out by relaying an idiots guide to me so that i can get my partner to check her phones settings. This would be easier and quicker.

If you could call her then even better.

Her mob no ends ...........351 on my account.

Re: No calls/texts but mobile data ok from abroad

XRaySpeX — Wed, 28 Jun 2023 16:48:46 GMT

@Lloydygb : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Re: No calls/texts but mobile data ok from abroad

Katie_B — Wed, 28 Jun 2023 17:23:55 GMT

Hello @Lloydygb.

Are you aware if roaming was activated before leaving the UK by texting ROAMING to 150 or by giving us a call?

Does mobile data work OK without WiFi?

Katie

Re: No calls/texts but mobile data ok from abroad

Lloydygb — Fri, 30 Jun 2023 05:42:10 GMT

My partner tried calling CS but after 45mins nothing. She is on holiday so was not wasting precious time sitting on a phone !!

It has been sorted now, international call barring was switched on. Tech team turned it off and hey presto it worked 👍

Re: No calls/texts but mobile data ok from abroad

Lloydygb — Fri, 30 Jun 2023 05:43:33 GMT

Did you actually read the post ?

Obviously not !