topic Re: Can't contact EE from Spain to set up Roaming in Mobile Services

Can't contact EE from Spain to set up Roaming

Liddo — Thu, 29 Jun 2023 16:17:57 GMT

I have arrived in Spain and my roaming voice call doesn't work. I cant call EE CS, can't text because no mobile connection. I have data but EE have no email or whatsapp. My billing limit was raised to cover roaming charges.

I just want to make a phone call!

Help please?

Re: Can't contact EE from Spain to set up Roaming

Katie_B — Thu, 29 Jun 2023 16:21:53 GMT

Hello @Liddo.

Welcome to the community.

Did you activate roaming before leaving the UK by texting ROAMING to 150?

Speak soon,

Katie

Re: Can't contact EE from Spain to set up Roaming

Liddo — Thu, 29 Jun 2023 16:24:53 GMT

Hi Katie B,

No I didn’t, unfortunately. Now I can’t do it because I have no connection.

Sent from Mail<> for Windows

Re: Can't contact EE from Spain to set up Roaming

Katie_B — Thu, 29 Jun 2023 16:26:56 GMT

Thanks for confirming @Liddo.

Please try using our live chat service by logging in to your My EE.

Katie

Re: Can't contact EE from Spain to set up Roaming

Liddo — Thu, 29 Jun 2023 16:33:22 GMT

Ok, I've started a message in "Message Us" from my EE account and Aimee has responded. Should I expect to be talking to you?

Re: Can't contact EE from Spain to set up Roaming

Katie_B — Thu, 29 Jun 2023 16:34:33 GMT

Hi @Liddo.

No that won't be myself, it will be an agent on our chat team.

Katie 🙂

Re: Can't contact EE from Spain to set up Roaming

bristolian — Thu, 29 Jun 2023 16:54:40 GMT

When you say you have data, this implies you have a mobile network connection. Or do you mean, you have a WiFi hotspot?

You're correct to realise that lack of roaming facility causes a catch-22 situation when you are abroad.

Re: Can't contact EE from Spain to set up Roaming

Liddo — Thu, 29 Jun 2023 17:06:07 GMT

Hi Bristolian, No, mobile data is working, strangely. Just no voice calls. Anyway the message servive seems to be working. They say my overspend limit has run out (but my data is still working?!) So they'll fix it. I hope all will become clear when I get my bill. Thanks to both of you for your help. It should be ok now. It shouldn't be this hard, though!

Re: Can't contact EE from Spain to set up Roaming

XRaySpeX — Thu, 29 Jun 2023 21:31:04 GMT

Your Spend Cap will not affect your data as you are not paying extra for that.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.