topic Re: Re: Unlock voicemail in Mobile Services

Re: Unlock voicemail

dave_101 — Tue, 11 Apr 2023 17:28:45 GMT

Have you actually tried this?

When you call 150 and try to get through the IVR to get to speak to someone about unlocking voicemail, you will find it impossible. The system has NO OPTION for being put through to a human to do this.

Perhaps you could arrange for someone at EE to make that a new option on the IVR.

Cheers

Dave

Re: Re: Unlock voicemail

bristolian — Tue, 11 Apr 2023 17:44:53 GMT

You should be able to choose the technical support option to speak to a CS agent who can resolve a voicemail issue.

Re: Re: Unlock voicemail

davidgc — Thu, 29 Jun 2023 15:05:48 GMT

I have been trying to do this this afternoon and finding it impossible to speak to someone. Really dissapointing as EE have normally been fairly good when you have an issue but not this time

Re: Re: Unlock voicemail

Katie_B — Thu, 29 Jun 2023 16:52:30 GMT

Hi @davidgc.

Since your post have you been able to speak with a member of the team?

Katie

Re: Re: Unlock voicemail

Graeme_R — Mon, 13 Nov 2023 16:56:55 GMT

Same problem experienced today

Re: Re: Unlock voicemail

DerkT — Thu, 22 Feb 2024 11:43:05 GMT

When you select option 2 it then gives you two options 1 or 2. You then press 1 and it gives you two options 1 or 2. You then press 2 and it tells you that it is texting you the information and hangs up. So I can not actually do what I rang in to do which is get my Voicemail unlocked. Bring back human beings..... Frustrated of East Yorkshire

Re: Re: Unlock voicemail

James_B — Thu, 22 Feb 2024 12:01:13 GMT

Hi @DerkT,

Welcome to the EE Community. 🙂

Have you tried starting a live chat from the help tab in the EE app?

James