topic Re: Text charges abroad in Mobile Services

Text charges abroad

uphilton — Wed, 28 Jun 2023 17:00:11 GMT

I have been charged for RECEIVING 20 texts whilst travelling abroad ( Qatar and Seychelles) … £15.96.

all the texts were from EE

I didn’t open the texts until I got home.
I was told RECEIVING texts was free.
What’s happening here ?

Re: Text charges abroad

XRaySpeX — Wed, 28 Jun 2023 17:58:19 GMT

@uphilton : You are not charged for receiving texts anywhere in the world. You sure it's not for sending texts? The price is about right, 76p per text sent x 21 texts.

Re: Text charges abroad

bristolian — Wed, 28 Jun 2023 17:04:32 GMT

Can you post up a screenshot of your bill showing these charges, with identifiable info redacted?

Receiving texts is free anywhere in the world, unless they are premium-service texts in which case the roaming bit is irrelevant.

You'll ultimately need to query this with EE CS on 150 - but I would be curious to see these charges.

Re: Text charges abroad

uphilton — Wed, 28 Jun 2023 17:12:12 GMT

Re: Text charges abroad

bristolian — Wed, 28 Jun 2023 17:15:29 GMT

The image contains identifiable information on there (the number in question) so can't be approved for public view, but I can see it - and can't see any reference to "receiving" on the bill.

Those charges tally with the price to send a text message, and therefore doesn't appear to be a billing error. Do these text message show in your phone's message history?

Re: Text charges abroad

uphilton — Wed, 28 Jun 2023 17:30:14 GMT

I have checked the texts ……. They are all from EE informing me of charges in those countries.
They are all FROM ee and there are no replies from me 🙏🏼

Re: Text charges abroad

bristolian — Wed, 28 Jun 2023 18:16:24 GMT

Details of charges are normally sent once, on arrival in a particular country.

Regardless, you will need to query this with EE CS. 150 from your mobile