topic Re: I have just switched to EE and cannot make any calls in Mobile Services

I have just switched to EE and cannot make any calls

Nelboy — Wed, 28 Jun 2023 11:08:14 GMT

Alex_M — Wed, 28 Jun 2023 11:18:00 GMT

When did you receive and put in your new SIM?

Have you tried restarting your device?

Thanks,
Alex

Nelboy — Wed, 28 Jun 2023 11:56:07 GMT

Hi Alex, yes to both and states I have dialled an incorrect number/ whenever I try any number

Nelboy — Wed, 28 Jun 2023 12:05:26 GMT

Hi James, I am having exactly the same issue. Phone is connected to EE after porting from Vodafone but I cannot make/receive calls etc

Nelboy — Wed, 28 Jun 2023 12:16:07 GMT

Sorry, Alex I put in the new SIM after my Vodafone account stopped working this morning

Katie_B — Wed, 28 Jun 2023 14:43:05 GMT

Thanks for getting back to us @Nelboy.

When you insert the SIM do you connect to the EE network?

Katie

Katie_B — Thu, 29 Jun 2023 12:31:30 GMT

I have sent you a private message for more details.

Katie