topic Re: I had a look on app and it says I only have 1gb ,but I have 5gb in Mobile Services

I had a look on app and it says I only have 1gb ,but I have 5gb

LindarT123 — Wed, 28 Jun 2023 10:19:49 GMT

I had a look on app and it says I only have 1gb ,but I have 5gb.

I have been on the phone for ages,and they are starting a complaint procedure

.How could my data just change?

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

XRaySpeX — Mon, 26 Jun 2023 17:47:27 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

LindarT123 — Wed, 28 Jun 2023 06:35:31 GMT

EE still have not fixed my data issue.I have phoned them again but still nothing has changed.I do think the app is rubbish

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

James_B — Wed, 28 Jun 2023 07:06:00 GMT

Hi @LindarT123,

What response do you get from texting AL to 150?

James

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

LindarT123 — Wed, 28 Jun 2023 09:19:16 GMT

Nothing 😐

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

James_B — Wed, 28 Jun 2023 09:57:07 GMT

Did the text send successfully @LindarT123?

James

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

LindarT123 — Wed, 28 Jun 2023 10:16:13 GMT

Yes

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

James_B — Wed, 28 Jun 2023 10:17:50 GMT

Are you in the UK @LindarT123?

James

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

LindarT123 — Wed, 28 Jun 2023 10:30:12 GMT

Yes I am

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

James_B — Wed, 28 Jun 2023 10:50:11 GMT

Hi @LindarT123,

I'm unsure why you aren't receiving any responses via the text service.

I'd recommend mentioning it when our Customer Care Team get in touch regarding your complaint.

James

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

LindarT123 — Wed, 28 Jun 2023 11:51:36 GMT

Thank you

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

LindarT123 — Wed, 28 Jun 2023 12:25:33 GMT

It appears to be resolved. My phone was in for repair for 4.days and I didn't get it back until late on 24th.The change was apparently made 23rd

Thank you all

Re: I had a look on app and it says I only have 1gb ,but I have 5gb

James_B — Wed, 28 Jun 2023 12:53:15 GMT

Glad you got it sorted @LindarT123

Thanks for letting us know. 🙂

James