topic Re: Poor service from EE in Mobile Services

Poor service from EE

Craggybend — Tue, 27 Jun 2023 08:30:21 GMT

Not having travelled to Europe for sometime I was unaware you had to " register" before travelling. Having arrived I find no service even though I have a " good sim" plan. Trying to register whilst out here " Portugal" has proved all but impossible. No web chat, messaging system down and even tried using wi fi calling for ee uk number all impossible. So ee basically abandon their their customers. Very very poor service.

Re: Poor service from EE

Alex_M — Tue, 27 Jun 2023 10:01:51 GMT

Hi @Craggybend,

I wouldn't say it's poor service from EE. It's very well documented on the website and app.

Before you left the UK you just had to text ROAMING to 150 - that's all.

You will need to get in touch with customer service who will be able to remotely activate roaming for you.

More information available here.

Thanks,
Alex

Re: Poor service from EE

Craggybend — Tue, 27 Jun 2023 11:01:42 GMT

My point was I wasn't aware of the se ding a txt before leaving UK. Now I
am in Portugal it's all but impossible to contact ee in the UK. The cynic
in me suspects the last thing ee wants is me using data in the eu that they
don't wantnt to pay for.

Re: Poor service from EE

James_B — Tue, 27 Jun 2023 11:38:06 GMT

Hi @Craggybend,

Are you using a pay as you go or pay monthly plan?

Have you used your SIM abroad before?

James