topic Re: Using my phone abroad in Mobile Services

Using my phone abroad

Snail278 — Sun, 25 Jun 2023 12:11:31 GMT

I'm paying extra to use my phone in Greece but when I try to ring a UK number including the EE helpline I get a message saying unauthorised selection.

I've tried changing network but it makes no difference.

Re: Using my phone abroad

bristolian — Sun, 25 Jun 2023 13:48:10 GMT

Sounds like you're paying for a billing add-on, but the roaming facility itself is free of charge.

Have you been able to call UK numbers from Greece previously? Can you call Greek numbers? Can you send or receive texts? Can you use mobile data?

Re: Using my phone abroad

jayrasul — Tue, 27 Jun 2023 09:01:38 GMT

I'm having the same issue.

I arrived in Greece yesterday and I'm connected to NOVA. The data works fine but I can't make any calls and the message says 'unauthorised selection' even though I have full bars

My Roaming is on as it always is. I travel in Europe a lot and have not had this issue before.

As I can't call out I'm unable to call the customer support number or 150!!

PLEASE HELP AS I NEED TO WORK FROM GREECE THIS WHOLE WEEK!!!!

Re: Using my phone abroad

James_B — Tue, 27 Jun 2023 09:31:25 GMT

Hi @jayrasul,

Welcome to the EE Community. 🙂

If it is just calls that are affected, you may have an international calling bar on your account.

Our Customer Care Team will be happy to check if you're able to get in touch from another phone or a web based calling app.

James

Re: Using my phone abroad

jayrasul — Tue, 27 Jun 2023 10:39:22 GMT

I'll give them a call, thank you!

Re: Using my phone abroad

James_B — Tue, 27 Jun 2023 10:41:50 GMT

No problem @jayrasul 🙂

James

Re: Using my phone abroad

jayrasul — Tue, 27 Jun 2023 10:51:13 GMT

Turns out my Cal Roaming was switched off at EE and the Customer Advisor has now switched it back on.

Strange as I was just in Spain last month and I was able to make calls then.

Thanks again!

Re: Using my phone abroad

James_B — Tue, 27 Jun 2023 11:07:24 GMT

No problem @jayrasul

I'm happy to hear it was a simple fix.

I hope you enjoy the rest of your trip. 🙂

James